Customer Support Apprentice

Job Description:

This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.

Key Responsibilities:

Key Responsibilities

• Speaking to our customers to deliver a structured solution with confidence.

• Demonstrate and deliver exceptional problem solving and trouble shooting skills

• Ability to ask the right questions to gain an understanding of the customer's business

• Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.

• Think on your feet and quickly research to find an answer for the customer query.

At the start of your apprenticeship with Sage you’ll have an induction period where we’ll support you transitioning into your apprenticeship and working environment. You’ll meet apprentices across the business, and get involved in some exciting team building activities. You’ll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You’ll also spend time with your qualification assessor, so you know what is expected of you in your role.

During the first 6 months of the learning process post training, you will be assigned a mentor. We’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.

Our Application Process:

1. Apply online with an up to date CV

2. Complete a video or telephone interview

3. Attend one of our Recruitment Days

This Apprenticeship programme will commence Monday 30th September 2024, with a starting salary of £14,000 per annum, rising in line with progression through the apprenticeship scheme.

Function:

Customer Operations

Country:

United Kingdom

Office Location:

Newcastle

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/