Description

FBA Seller Coaching team is looking for an enthusiastic candidate to become part of Fulfilment by Amazon team based in Hyderabad, India.

The Seller Coaching Manager is responsible for his/her direct reports performance in delivering investigations and coaching to sellers, and for the development of the team. With his/her team of SMEs and Associates, he/she supports the Inbound coaching program, identifies coaching priorities with the Program Manager (stakeholder), reviews the coaching results and proposes follow up actions. He/She looks for opportunities to automatize and simplify, to increase the team output.

Key job responsibilities

• Managing a team of Seller Coaching specialists, providing leadership and administrative support, focusing on career development;

• Focusing on performance management and operational optimization;

• Driving quality within the Seller Coaching process with regular audits, cooperating with business partners;

• Liaising with tech team to improve Seller Coaching processes;

• Continuous improvements - enforce vendor and product compliance standards with FBA Merchants.

Basic Qualifications

• Any graduate and above (or) an equivalent degree from accredited institutions.

• 2+ years of employee and performance management experience

• 1+ year with successful experience in driving projects (operations)

• Seller / Vendor / Customer Support Experience with Strong Business acumen

• Highly Analytical with Ability to Quickly Identify Value and Opportunity in Complex Operating Models

• Ability to organize, prioritize and schedule work assignments.

• Ability to develop, plan, and implement short and long-range goals (both for individuals and for the team).

• Ability to thrive in an ambiguous and fast-paced work environment.

• Self-driven leader with demonstrated ability to proactively drive and manage an operations team.

• Excellent communication skills and stakeholder management.

Note: This is not a VCC or hybrid role. Candidate should be open to work from office all 5 days.

Preferred Qualifications

• The ideal candidate will have experience in analyzing data, seller communication and a strong customer focus.

• He or she will be an inspiring team member and adapt quickly reacting to a changing environment.

• Additionally, he or she will have a background in FBA and a proven sense of delivering operational excellence.

• Interest in and experience with partnering closely with technology teams strongly preferred