Job Information
NTT America Solutions, Inc. Sr Private Cloud Engineer in Hyderabad, India
NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Working at NTT
The MS Engineer is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions .The MS Engineer s responsible for managing tickets of low to high complexity.
Key Roles and Responsibilities:
Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
Perform necessary checks, apply monitoring tools and respond to alerts
Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
Assist in analyzing, assigning, and escalating support calls
Investigate third line support calls assigned and identify the root cause of incidents and problems
Report and escalate issues to 3rd party vendors if necessary
Provide onsite technical support to clients and provide field engineering services to clients
Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
Proactively identify opportunities for work optimization including opportunities for automation of work
Knowledge, Skills, and Attributes:
Ability to communicate and work across different cultures and social groups
Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
Ability to maintain a positive outlook at work
Ability to work well in a pressurized environment
Ability to work hard and put in longer hours when it is necessary
Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
Ability to adapt to changing circumstances
Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
Academic Qualifications
- Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
Required Experience:
Demonstrated work experience
Demonstrated experience required in Engineering function within a medium to large ICT organization
Demonstrated experience of Managed Services
Demonstrated working knowledge of ITIL processes
Demonstrated experience working with vendors and/or 3rd parties
What will make you a good fit for the role?
Desired Skills:
Experienced Required is 8 to 12 Years.
Extensive experience with VMWare proficient with VMWare 6.0, 6.5, 6.7 and 7.
Extensive VMware SRM\vROps\VMware TANZU\vCloud Director.
ESXi management and troubleshooting issues.
Performance and capacity management on VMWare servers and complex health check
Work with engineers and project leads to implement new systems, policies, standards and practices
Experience in managing enterprise level virtualization infrastructure using VMware product suites.
Design, plan, implement, and administer UCS Cisco servers and storage technologies in support of underlying virtualization infrastructure
Installing, configuring and integrating servers associated with a VMware virtual infrastructure
Hands on Experience on HPE\Dell and Cisco UCS hardware.
Good understanding of Storage Infra,
Creating technical documents and providing RCA for critical issues.
Storage L2 expertise on Pure,EMC, NetApp, Dell, HP etc. (SAN/NAS)
Document server administration processes and procedures
Good hands on experience on PCA(Private Cloud appliance), ZFS Storage and Linux.
Extensive experience and in depth knowledge of NFS, iSCSI and FC technologies
Experience in build, troubleshooting at PCA/OVMM end.
Exceptional communication skill
ESXI command base troubleshooting.
Candidates with VMware certification.
Job Description :
Troubleshooting ESX issues related to storage, network and performance issues
Installing patches and updates to operating systems and applications to ensure optimal performance
Creating disaster recovery plans and procedures for responding to major outages or natural disasters affecting the data centre
Monitoring server performance to identify problems and make adjustments to improve performance
Monitor and tune systems to achieve optimum performance levels
Upgrade and Maintain VMWare ESX and virtual servers
Work on major severity and complex server issues
Performing DR activities using VMware SRM and ZERTO.
Migrating Customer VMware infra to New Data centre using Zerto\VMware SRM.
Drive RCA preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches
Proficient in controlling administrator rights on VM Infrastructure, Use of VMware Converter Enterprise and overview
Ability to setup of resource pools and a VMware Distributed Resources Scheduler (DRS) cluster, Resource Management, Resource Monitoring along with VMware High Availability (HA) cluster
Proven experience in ESX Server Installation and configuration of virtual switches, network connections and port groups configure Storage
Expertise in Virtual Center Installation and configuration and Installation of its components Perform Level 3 Support Esx Operating system
Demonstrable experience in Install / Upgrade Esx platform environment
Validated understanding to support Level 3 OS monitoring Client Software, Backup and Recovery client, Client Software, automated Security, health checking client, OS monitoring
Should have worked on supporting an enterprise class Data Center.
Hands on experience with physical server installation
The job responsibility also includes: Provide general and routine technical support to a broad range of installation, patching, configuration, and updates to virtual infrastructure requiring the ability to research, analyse, and resolve problems effectively to meet established performance metrics.
Maintain documented (e.g. Disaster Recovery) procedures for OS Infrastructure. Collaborates and contributes with team members, software vendors, and other technical staff to develop, design, implement, and continuously improve systems.
Active coordination with team members and other groups to effectively perform basic Windows Server and administration support for daily operations. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software, network and port configuration, host-based firewalls, and peripherals.
Expert knowledge on Virtualization: VMWare, Microsoft System Center / HyperV Administration
Knowledge of TCP/IP, DHCP, DNS and Troubleshooting.
Backup Technologies L2 (Rubrik,Veeam, NetBackup)
Storage L2 expertise on Pure,EMC, NetApp, Dell, HP etc. (SAN/NAS)
Familiarity with development, tools, languages, process, methods and troubleshooting of Microsoft solutions.=
ITIL Process knowledge (Problem, Incident, Change Management)
Preferred Skill sets from one of the below technologies.
Good hands on experience on PCA(Private Cloud appliance), ZFS Storage and Linux.
Extensive experience and in depth knowledge of NFS, iSCSI and FC technologies
Troubleshoot performance and connectivity issues with PCA and Storage.
Clone, snapshot and Template Creation on OVMM.
Experience in PCA/OVMM management.
Experience in build, troubleshooting at PCA/OVMM end.
Experience in DR and Restore.
Experience in troubleshooting performance issues.
Experience in Managing/Zoning on Brocade and Cisco FC Switches
Hands on experience in Firmware/OS upgrades of PCA/OVMM, OVS nodes and ZFS appliances.
Good to having knowledge on HPE and Dell.
Call logging with vendors Oracle for hardware/software issues.
Capacity planning for new builds, DR and Cutover.
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.