Job Information
NCR Atleos Staff Dev ops Engineer in HYDERABAD, India
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Title: Staff Dev Ops Engineer
Grade: 13
Location: Hyderabad
About NCR Atleos
NCR Atleos (NYSE: NATL) is a global technology company creating exceptional self-service banking experiences. We offer all of the services, software and hardware solutions needed for a comprehensive self-service channel. NCR Atleos ( www.ncratleos.com ) is headquartered in Atlanta, Georgia.
Position Summary
This SRE Ops Engineer role is responsible for driving next generation service stability, reliability and performance of Cloud services Financial Services business unit. The position requires a strong understanding of and practical experience with cloud platforms, preferably Google Cloud Platform. Experience in running applications/services in the Cloud and associated processes and automation is required to be successful in this role.
This position reports to the Manager, SRE Ops for Financial Services, and works with Software Engineering, Enterprise Architecture, Platform Architecture and the SRE Observability Engineers to ensure collaboration across all teams is facilitated.
The ideal candidate will have a strong working knowledge of cloud technologies, a background in ITIL processes (Incident, Problem, Change, Monitoring) both in theory and in practice. The candidate should be able to demonstrate knowledge of key processes and tools associated with Production Operations.
Position responsibilities:
Ensure a “Cloud Ready” approach is taken to service availability, reliability and performance
24x7x365 on call support (in rotation) to manage and execute on the Incident Management process
Execute on Problem Management, using modern tools for forensics and validation of root cause
Software Development in terms of automating repeatable Operations tasks (TOIL)
Define and manage the configuration management database (CMDB) to ensure accurate data is always available and in use for key production processes and automation
Enable communications to both technical and business/Exec facing audiences in the spirit of transparency
Capacity management for the cloud environments to ensure maximum availability and performance of services
SRE Metrics & Monitoring Strategy (SLI, SLO, etc.)
Accountable for the Backup, HA and DR implementation and exercise
Partner with the Engineering ARE teams and product teams
Responsible for SRE Ops Guidelines across all Clouds to ensure consistency in approach, execution and reporting
Level 4 cloud infrastructure support
Schedule and lead all continuous improvement activities including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.
This position works closely with NCR Atleos’ Global – SRE team within NCR Atleos Chief Technology Office that guide the overall SRE strategy and direction for NCR.
Basic Requirements
BA/BS in Computer Science, MIS or related discipline
10+ years of IT experience
5+ Years experience in ITIL Service Management processes and associated domain technologies
Exposure/experience with SRE as a discipline
3+ years experience with Google and/or Azure cloud platforms and technologies (IaaS, SaaS and PaaS)
5+ years experience in software development (DevOps scripting &/or Object Oriented)
3+ years in Cloud deployment design with cost impact analysis and optimization
5+ years datacenter technology, architecture, and operational experience
5+ years experience supporting PCI-DSS, ISO27001, SOC2 certifications
Demonstrated history of innovative thinking and delivery, including disruptive innovation
5+ years hands on experience in utilizing modern operations tools like ServiceNow, Dynatrace, AppDynamics, Splunk and similar.
Highly organized
Working knowledge of CI/CD pipelines
Understanding of and experience with cloud native databases such In both GCP and Azure
Excellent communication, meeting facilitation and listening skills
Strong negotiation, team working and interpersonal skills
Proficient with PowerPoint, Word and Excel
Ability to travel both domestically and internationality if needed (note: should be minimal travel for this position)
Preferred Requirements
Working knowledge of Terraform scripting to develop “infrastructure as code”
Working knowledge of other cloud automation tools like Ansible, Rundeck, and Chef
System Admin level experience in ServiceNow/Dynatrace/AppDynamics etc
**Visit our careers site (http://www.ncratleos.com/careers) for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
EEO Statement
NCR Atleos is an equal opportunity employer. It is NCR Atleos's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.