Description

At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, zero defects, and zero carbon.

Amazon WWR&R is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business key performance metrics with laser focus.

As the FBA Seller Specialist, you will be the primary point of contact for FBA Selling Partner issues. You will monitor escalations or inquiries from FBA Sellers and Account Managers, and review accounts receivable tables to ensure vendors are paying within terms. You will also identify continuous improvement projects to work on to reduce costs, increase recovery, or invent and simplify our business. You will also have the opportunity to work cross-functionally across internal operations, product, tech and finance teams. Lastly, you will be able to dive deep into data to find new opportunities to escalate roadblocks and risks to business teams.

Key job responsibilities

• Be the primary point of contact for day-to-day operations to handle escalations and regular business inquires.

• Be able to run SQL queries in Hubble to run reports related to returns, removals or other inquires.

• Own one of the team’s standard work programs such as disputes, data management/queries or contracts and identify ways to streamline or simplify the work for the team and Sellers.

• Report out on WBR on metrics for your area of responsibility.

• Identify continuous improvement projects that reduce costs, increase recovery or simplify the program on behalf of our customers.

• Be capable in external communication with Sellers to find win/win solutions.

• Work cross-functionally with Product Owners, Tech, Business, Finance, and Operations partners across time zones.

A day in the life

You will get the opportunity to work cross-functionally with ReLo Operations, Finance, Product, Tech organizations. You will also get to work with external vendors, who are business-2-business (B2B) buyers of Amazon and FBA Seller liquidation quality product. Your work is dynamic in nature, works at scale across the network, and has both standard work and proactive projects. We have big true north goals, where you work daily on finding ways to proactively achieve them. Lastly, you will dive deep into business performance, input and defect metrics for your business to find ways to drive continuous improvement.

About the team

As a member of the ReCommerce Seller Services team, you will get to work in a team environment, where everyone works to support one another to achieve our goals of zero cost of returns and zero waste. While you will have your own goals and objectives, we tend to work collaboratively as necessary and have mechanisms in place to track your projects, goals and business performance.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

Basic Qualifications

• Strong project management and organization skills with ability to manage multiple, competing priorities simultaneously

• Ability to analyze business requirements for functional, non-functional, testability and completeness

• Attention to detail, ability to analyze requirements, raise questions and seek clarifications required for testing

• Ability to prepare and share timely status reports with stakeholders

• Experience with collection, documentation and archival of all required testing artifacts in accordance with controls/audit requirements

• Proficiency with Microsoft Office Suite (Word, Excel)

• Proficient English knowledge, both verbal and written

Preferred Qualifications

• Knowledge of SQL

• Networks effectively with colleagues and develops others within the team (cross-training)

• Experience working with minimum 5-7 stakeholders