Description

We are offering a contract to hire employment opportunity for a meticulous Call Center Specialist, located in INDIANAPOLIS, Indiana. You will be an essential part of our team, responsible for providing top-tier customer service, handling customer applications, maintaining records, and resolving inquiries. This position is 8am-5pm or 9am-6pm Monday-Friday.

Responsibilities:

• Deliver high-quality customer service via various channels such as phone, email, and chat

• Open, manage, and resolve customer trouble tickets efficiently

• Clearly and concisely explain product options and related charges to customers

• Efficiently navigate through customer service systems and tools, primarily CRM applications

• Uphold call center metrics and quality scores

• Inform customers about promotions, new products, or upgrades

• Provide customers with rate quotations

• Conduct research, data entry, and email correspondence tasks as necessary.

Requirements • Demonstrated expertise in Customer Service

• Proficiency in Data Entry tasks

• Ability to conduct thorough Research

• Excellent skills in Email Correspondence

• Experience in providing Customer Quotes

• Familiarity with the Payments - Corporate industry

• Previous experience in a Call Center Specialist role is preferred

• Strong verbal and written communication skills

• Ability to multitask in a fast-paced environment

• Exceptional problem-solving skills

• High level of organization and attention to detail

• Ability to work effectively as part of a team

• Willingness to learn and adapt in a dynamic environment

• Proficiency in using computer systems and software applications

• Excellent time management skills.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .