Job Description

Responsible for the customer support experience with our customers!

Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)

Identify cases that require escalation (either technically or strategically)

Create and maintain incident management requests to product group or engineering group

Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience

Provide ramp activities, knowledge sharing, technical coaching and mentoring

Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)

Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Knowledge and understanding of TCP/IP protocols and OSI model, with experience in troubleshooting network environments and familiarity with packet sniffers, e.g., Wireshark or Network Monitor, is preferred

DNS, TLS and DHCP knowledge is a plus, along with Firewall and Proxy basic knowledge

Knowledge of Big Data concepts such as structured data vs unstructured data vs semi structured data

Experience in Extract Transform Load (ETL) / Extract Load Transform (ELT) pipelines

Expertise in Microsoft Azure Data Factory (ADF), Networking and SQL Server Integration Services (SSIS) preferred. Knowledge of Azure Purview is a plus null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.