Participant Engagement Specialist

Join Our Team as the Participant Engagement Specialist for the Lab of Ornithology at Cornell University!

If you're eager to make an impact and be part of a dynamic team, then we invite you to explore this exciting opportunity with us!

The College of Agriculture and Life Sciences at Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

About The Department

The Cornell Lab of Ornithology is dedicated to advancing the understanding and protection of the natural world and joins with people from all walks of life to make new scientific discoveries, share insights, and galvanize conservation action. The Cornell Lab of Ornithology is the world's leading resource for conservation, research, education, and participatory science focused on birds.

About the Opportunity

We are seeking a Participant Engagement Specialist to join our Center for Engagement in Science and Nature. This role is integral to our mission of fostering participant engagement and satisfaction so that people of all ages and backgrounds can learn more about birds, connect with biodiversity, and participate in science. The specialist will support multiple projects, primarily Bird Academy, but also the Visitor Center, NestWatch, Project FeederWatch, Celebrate Birds, and the Great Backyard Bird Count.

What We Need:

• Associate's degree and 2 years of experience with online communications and/or customer service or equivalent combination.
• Experience educating the public about birds or related topics.
• Knowledge of survey design and/or implementation to assess performance.
• Ability to meet deadlines and handle multiple projects and requests simultaneously.
• Proficiency in Microsoft Office applications.
• Proven ability to work in a team environment where cooperation between colleagues and flexibility to different styles and approaches is required.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.

Preferably, the successful candidate will also have the following:

• Bachelor's degree or other formal training of 4 years.
• Expertise in bird identification and biology.
• Experience with customer service for customers navigating digital content.
• Experience in providing scientific content to the general public on the Web.
• Experience in visual marketing, including proficiency with Adobe Creative Cloud software and basic photo editing.
• Ability to analyze, interpret, and communicate about quantitative and qualitative data.
• Familiarity with following brand guidelines.
• Proficiency with Freshdesk or similar customer service software.
• Familiarity with Hubspot for building marketing campaigns.
• Familiarity with data analysis software.
• Fluency in Spanish.

Join us in our mission to inspire people to contribute to science and become advocates for life on earth. Apply today!

This position is located at the Cornell Lab of Ornithology in Ithaca, NY. This position can be hybrid remote work. The specifics of this arrangement will be reviewed with you when you begin the position, and the University must approve of the desired remote work location.

Rewards and Benefits

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No Visa Sponsorship is available for this position

How to Apply:

You must submit both a Resume and Cover letter.

When applying through our system, please attach your application materials (resume and cover letter). You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website. If you are an internal employee, please log in to Workday.

Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans, and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email atequity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly