Client Services Team Lead

Job ID

163729

Posted

19-Apr-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Sales Support

Location(s)

Jacksonville - Florida - United States of America

CBRE is looking for a Client Services Team Lead in our Jacksonville office. This is not a remote role and does require someone in Jacksonville that can be in the office regularly.

About the role

As a CBRE Sales Support Lead, you will maximize the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team. This job is part of the Sales Operations. They are responsible for sales planning, strategy, and forecasting to achieve business objectives.

What you’ll do

• Plan, coordinate, schedule, and oversee the activities of the team members.

• Review voucher forms and process Brokers' commission payments.

• Enhance the sales team's productivity through review, evaluation, and implementation of effective business processes.

• Oversee the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.).

• Interact with clients on property tours and resolve issues and inquiries.

• Consult with sales professionals and provide recommendations on marketing practices.

• Coordinate the production and execution of property marketing campaigns that include property information materials, comparable market analyses, and targeted mailing lists.

• Serve as a point of contact for the sales team for information requests.

• Provide input for staff member’s performance review. Provide feedback and recommend recruitment, advancement, corrective action, and termination of employees. Mentor, train, and coach junior sales team members to further development.

• May establish new techniques to ensure the team is able to meet its objectives.

• Have a direct impact on the team objectives as well as the objectives of related teams.

• Ensure personal and team outcomes have a positive impact on customer objectives.

• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What you’ll need

• High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred. Real Estate Salesperson license required.

• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.

• Requires the ability to explain complex concepts or sensitive information.

• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Internet research and web publishing skills.

• Excellent organizational skills with a master-level inquisitive mindset.

• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Why CBRE?

We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in. The more perspectives we have, the more dimensions we’re able to see. A culture of respect, integrity, service and excellence shapes our approach to every opportunity.

Maintain your career momentum with the best tools and training in the industry. You’ll have everything you need to thrive in your role: challenging work, a commitment to results, fast-paced assignments and a culture of constant learning.

Diversity, equity and inclusion (DE&I) are more than just values—they're a competitive advantage. By creating a culture where our employees are recognized for their contribution and given a chance to grow, we regularly open ourselves and our business to new opportunities.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)