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Amazon Operations Team Lead in Jeddah, Saudi Arabia

Description

Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in making sure everything runs smoothly.

You’ll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands-on role, which will give you experience in using the tools and systems that make our operations successful.

Key job responsibilities

Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts

Support and train employees to deliver great service and supervise them in their daily tasks

Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement

Work with other departments to find solutions to address common issues or support needs in areas of key performance

Use data analysis to identify ways to optimise safety, quality and productivity

A day in the life

As an Operations Lead/Supervisor, you’ll be based in one of our operational sites. You’ll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre-shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.

You’ll escalate any issues you spot to your manager, but sometimes you’ll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you’ll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.

We are open to hiring candidates to work out of one of the following locations:

Jeddah, SAU

Basic Qualifications

  • Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shifts

  • Support and train employees to deliver great service and supervise them in their daily tasks

  • Support the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagement

  • Work with other departments to find solutions to address common issues or support needs in areas of key performance

  • Use data analysis to identify ways to optimise safety, quality and productivity

Preferred Qualifications

  • Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

  • Experience of stakeholder management including building and maintaining professional relationships

  • Experience in an operational environment, such as logistics, retail, hospitality, or customer service

  • Upper intermediate proficiency in English

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