Position – Box Office Representative

Facility Name – 1st Summit Arena @ Cambria County War Memorial

Location – Johnstown, PA

POSITION: Box Office Representative

DEPARTMENT: Box Office

REPORTS TO: Chad Mearns

FLSA STATUS: Part-Time/Hourly/Non-Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal team members and to continue creating amazing live experiences for the guests that we serve.

The Box Office Representative is responsible for conducting ticket sales and performing various duties related to ticketed arena events.

Essential Duties and Responsibilities:

• Accurately operate the Ticketmaster computer ticketing system to sell tickets.

• Provide superior customer services to all customers, both in person and on the telephone, by answering questions concerning ticket prices and fees, ticket policies, schedules, reservations, facility information, facility policies, and upcoming events via in person and telephone.

• Communicate with guests to locate and deliver will-call tickets.

• Effectively and calmly interact with guests to resolve customer service issues.

• Be familiar with the venue layout to provide information such as location of restrooms, merchandise areas, exits and directions for customers.

• Accept payments via cash, check or credit card.

• Reconcile cash drawer at the end of the day.

• Assist with arena preparation and set-up, such as (but not limited to) placing crowd control stanchions and signage.

• Operate ticket scanners and assist with fan entry during events.

• Perform other duties as assigned.

Desired Qualifications and Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess strong interpersonal and customer service skills.

• Work independently, exercising judgement and initiative.

• Ability to work with minimum supervision and understand verbal and written instructions.

• Provide attention to detail and service oriented.

• Able to work in a fast-paced environment and multi-task.

• Ability to work flexible hours including nights, weekends, and holidays based on the event schedule.

Education and/or Experience:

• High school diploma or general education degree (GED) preferred.

• Computer and cash handling experience strongly preferred.

• Box office or guest service background a plus.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Position requires the ability to sit or stand for extended periods of time; stand, walk, reach with hands and arms, talk, and hear, use hands to reach and handle tickets, money, and receipts.

• Position also requires the ability to lift and/or move up to 25 pounds.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.