Description/Distinguishing Features

Incumbents are responsible for assisting in the planning and implementation of activities involved in a functional area of Public Services or City department.

The Public Services Supervisor is the first level of a two-level Public Services Supervisor series. The Public Services Supervisor is distinguished from the Senior Public Services Supervisor which is responsible for overseeing the planning, coordination, and implementation of activities involved in a functional area of Public Services or City department.

Examples of Duties

• Supervises and evaluates personnel to include: planning, scheduling, and prioritizing work assignments and service orders; reviewing field work performed; establishing, modifying, and evaluating employee performance and safety standards; motivating and training personnel; and, resolving personnel issues;
• Schedules installation, repair, and maintenance of Public Services equipment and services to include: preparing and reviewing plans, work orders, records, and detailed diagrams; checking availability and ordering parts; meeting with developers, utility stakeholders, and vendors; and, inspecting job progress;
• Assists in the coordination of special projects, programs, and services to include: preparing plans; coordinating personnel; attending meetings; providing assistance and advice to parties involved;
• Performs record keeping duties and prepares paperwork including time-sheets, work orders, service requests, daily production reports, weekly accomplishments, damage reports, and employee performance reviews;
• Investigates and answers customer inquiries and complaints by gathering facts, providing explanations and solutions, and distributing information;
• Conducts inventory checks, monitors inventory levels, and prepares orders for supplies and equipment;
• Assists in the planning, development, and implementation of activities involved in a functional area of Public Services or City department which includes: determining long-term needs; maximizing return for dollars spent; and, ensuring equitable billing to all customers based upon properly metered accounts;
• Assists in the preparation and monitoring of annual budget by assessing needs of the department and available funding;
• Establishes and monitors cash handling procedures by verifying daily cash activity, conducting random transactional audits, and determining areas of improved  efficiencies;
• Performs other duties of a similar nature or level.

Essential Qualifications

Knowledge of:

• Plumbing practices;
• Hydraulics;
• Meter design and function;
• Safety rules, regulations, practices, and procedures;
• Trenching and shoring techniques;
• Water disinfecting techniques;
• Sanitary and storm systems;
• Leaf collection;
• Asphalt applications and mix designs;
• Union contracts;
• City and departmental policies and procedures;
• Maintenance, construction, and repair techniques;
• Commercial and residential water service connections;
• Engineering;
• Billing and collection procedures;
• Utility operations;
• Public relations;
• Winter Maintenance Operations;
• Snow & Ice Removal;
• Snow plowing.

Skill in:

Typing

Using computers and software applications;

Reading maps and blue prints;

Operating and using required equipment;

Performing  calculations;

Gathering, analyzing, and interpreting data;

Maintaining inventory;

Maintaining records;

Welding;

Maintaining streets, concrete,

Reviewing and planning projects;

Preparing reports;

Troubleshooting complex problems;

Planning, developing, and implementing