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Commerce Bank Adjustment Specialist (Flexible/Hybrid) in Kansas City, Missouri

About Working at Commerce

Wouldn’t it be great to build your career at a bank that’s known for helping people with their financial challenges? That’s exactly what you’d be doing when you join the team at Commerce Bank. We’re looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You’d be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.

No wonder we’ve been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you’d like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We’re always looking for the best and brightest.

About This Job

An Adjustment Specialist performs a variety of research functions and meets established standards for production and quality. This position will be responsible for resolving a variety of adjustments needed for both internal and external customer accounts, while also working with various financial institutions. They will utilize multiple systems to generate and collect the information required to settle adjustments. This person will also be required to use customer service skills to discuss adjustments both written and verbally with customers.

Essential Functions

  • Resolve internal and external adjustment requests in the Federal Reserve, JPMC, and Viewpointe. Utilize multiple systems to generate and collect the information required to settle adjustments.

  • Utilize the image adjustment system to open and work various adjustment case types

  • File research documents

  • Collaborate with internal and external customers regarding adjustment disputes

  • Mail customer correspondence letters

  • Perform other duties as required

Knowledge, Skills & Abilities Required

  • Basic knowledge of brokerage operations

  • Strong customer service skills

  • Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

  • Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

  • Basic level proficiency with Microsoft Word, Excel and Outlook

Work Schedule

  • Shift currently available: Monday- Friday 8:00am- 4:30pm but flexible on start and finish times

  • Hybrid Work Arrangement Available- Training and introductory period 3-6 weeks onsite. Once training is complete and production standards are being met, then a flexible onsite/ work from home schedule will be arranged.

Education & Experience

  • Associate’s degree or equivalent combination of education and experience required

  • 1+ year related experience required

Location: 811 Main St, Kansas City, Missouri 64105

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

Why Commerce? (https://www.commercebank.com/careers/about-commerce)

Inclusion and Diversity at Commerce

How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

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    Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.

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