Title: NAVY LODGE GUEST SERVICE REP SUPERVISOR-RFT Location: Japan-Kanagawa-Ken-Yokosuka Job Number: 2400023B MUST BE SOFA (STATUS OF FORCES AGREEMENT) SPONSORED IN ORDER TO APPLY. THIS POSITION IS NOT OFFERING SOFA SPONSORSHIP. Job Summary: Serves as working supervisor in charge of total Navy Lodge front of house operation with responsibility for the performance of subordinate personnel. Represents the Navy Lodge during all working hours. Utilizes Property Management System PMS for all daily front desk guest transactions. Keeps appropriate Navy Lodge personnel in chain of command informed of any guest complaints or situations that need immediate attention. Duties and Responsibilities: Responsible for the front desk operations lobby appearance guest service office operations etc. Position will be required to work all shifts including holidays as scheduled. Communicates with all Navy Lodge personnel and chain of command concerning operations guest issues or situations that require immediate attention. - Front Desk Operations - Assists guests in person or via telephonic contact for all communication including but not limited to room reservations and or cancellations payments questions check -in check-out process collecting payments authorized patron verification guest room assignments credit card processing express check out requirements etc. - Hires and or recommends hiring of Guest Service Department associates. Duties include training associates using Navy Lodge training standards. Schedules and assigns work checks quality of work performed monitors productivity and motivates staff to improve performance and encourage further development. Develops performance standards and evaluates associates work performance. Prepares and verifies departmental payroll information. - Reconciles daily transactions of all accounts and outlets of the Navy Lodge ensuring complete balancing while maintaining guest service at all times. Executes night audit function. - Issues room keys sorts incoming mail and messages and deposits guest valuables in safety-deposit boxes. - Operates a telephone switchboard taking and delivering messages as required and answers inquiries pertaining to Navy Lodge services base facilities area attractions and travel directions. - Responsible for lobby appearance including cleaning mopping dusting organization presentation etc. and all assigned work areas. - Responsible for assigned pass key properly logs in and out using Navy Lodge key log record. For security reasons must report lost key immediately to Supervisor. - Responsible for care and upkeep of Navy Lodge issued uniform items i.e. name tags shoes jackets etc. and assigned work equipment i.e. radios power hand tools etc. - Greets and welcomes guests upon sight or within 10 feet while performing outstanding guest relations. - Utilizes a computerized Property Management System PMS and takes inquiries and reservations from authorized patrons. Provides information regarding facilities location and surrounding area and produces reports. Input statistical data and reviews same for accuracy. Data is used in developing appropriate guest history and operational reports - Operate POS to record sales from convenience store. May assist in maintaining and stocking adequate supply levels for resale. - Reconciles daily transactions of all accounts ensuring complete balance accuracy while maintaining customer services at all times. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondences required in the course of performing assigned duties. - Complete bank deposits mail pick up delivery collect money bags and other required services. - Exchange maintain rotating change fund and daily log of moneys received and deposited. Maintains all records and access to Guest Safety Deposit Boxes. - Responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar and other events in the lobby area. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. - May be required to assist with set-up and breakdown of chairs and tables used during special functions and clean immediate and surrounding area upon the conclusion of the event. - Required to assist in laundry facility and issue deliver guests supplies to guests. - Supports the Navy Lodge operation by preforming administrative duties as assigned. - Supervises a group of employees engaged in rendering assistance to guests which involves all responsibilities of a Guest Service Representative. Responsible for performance of all Guest Service associates. This includes disciplinary action performance reviews time keeping training etc. - Trains new associates answers questions regarding changes to policies procedures and pertinent directives. - Develops work schedules and ensures they are adhered to keeps Navy Lodge General Manager apprised of work status assignments and advises concerning problem areas. - Provides guidance and assistance to subordinates in connection with problems encountered. Prepares work schedules reviews work of subordinates Develops work schedules responsible for maintaining time cards for all Navy Lodge associates and keeps Navy Lodge General Manager apprised of work status assignments and advises concerning areas. - Accomplishes work performance appraisals and recommends disciplinary action as necessary grants leave promotes employee morale and attempts to resolve employee relations problems. Carries out EEO policies and communicates support of these policies to subordinates. Ensures that approved uniforms and name badges are worn and maintained in proper condition. - Assists Navy Lodge General Manager with End of the Month reports. May be required to act as Purchase Card Holder and maintain proper Purchase Card records. Is responsible reviewing and maintaining daily Manager s Reports. - Prepares responses to requests for advance reservations. Recommends approval disapproval to supervisor for patron requests to extend stay by determining rooms available date and priority of incoming patrons. - Requisitions purchase supplies in accordance with established procedures and maintains adequate supplies on hand to assure efficient operations. Informs supervisor of necessary repairs needed within the Navy Lodge. - Maintains constant communication with Housekeeping and Maintenance Departments concerning guest room status etc. - Responsible for security of guests rooms and assigned pass key properly logs in and out using Navy Lodge key log record. For security reasons must report lost key immediately to General Manager. - Manages departmental budget front desk and office supplies labor etc. monitors monthly expenses for staffing and supplies. - Maintains continuity in absence of General Manager and acts as Manager on Duty as assigned. - Maintains a clean and safe environment. - Required to obtain certain certifications as necessary in connection with performing job duties. Perform other related duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience which demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year of experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE GENERAL EXPERIENCE ONLY 1. Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. 2. Study completed in a business or secretarial school or other comparable institution above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience provided such subjects as Hotel Motel Administration English office machines filing and indexing office practices business mathematics bookkeeping or accounting were studied. No credit will be allowed for training which has been obtained only or primarily in the basic skills of typing or refresher courses. SPECIALIZED EXPERIENCE For the first year of specialized experience study successfully completed in a hotel lodging hospitality school above the high school level may be substituted at the rate of one-half academic year of study for 6 months of specialized experience provided such study included a minimum of 6 semester hours or the equivalent per year in subjects related to the specialized field. List of Documents required for this position: • Valid Passport with valid SOFA stamp • Valid Government ID Card • Command Sponsorship Letter or Family Entry Approval Letter • Alien Registration Card, if applicable • Proof of SSN, if applicable • Permanent Duty Orders, if applicable • Prior Military Service Members must also bring copy of DD214.