JOB REQUIREMENTS: Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it\'s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary This role will cover the Spooner and Eau Claire, WI area and region. Field Service Technician 2 is responsible for the completion of assigned tasks at customer locations. These include scheduled calls; installs, conversions, removals, change of ownership (COO), preventative maintenance (PM\'s) and unscheduled calls; service and supplies. The Certified Field Technician 2 will be responsible for troubleshooting all customer problems over the telephone and / or traveling to customer locations for repair, installation, COO, preventative maintenance and removal of company equipment with limited direct supervision. * Ensures that tools and equipment are kept in proper, safe, and working condition * Returns completed paperwork for processing in a timely manner * Provides high quality service to customers * Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins * Visits clients and performs gaming maintenance * Performs basic repair and preventative maintenance on assembly level components * Trains less experienced technicians on use of troubleshooting techniques * Stays abreast of the latest technology and is able to install updates * Replaces faulty components when authorized by the customer * Verifies property specifications so game options and parameters can be set accordingly * Reviews customer issues with management and tech support * Ensures customers are satisfied with Light & Wonder equipment Job Level Description Demonstrates ability to learn and support several aspects of function. Handles routine activities. Qualifications Education Must have a high school diploma or equivalency. Years of Related Experience Years of experience 1-2 years Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance... For full info follow application link. Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you\'d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A1CF317E2CCF4C8D