Barnes & Noble Education Department Manager- (Full-time) Kent State University in Kent, Ohio
Barnes & Noble College is a retail environment like no other – uniquely focused on delivering outstanding customer service. Our stores can carry everything from text and trade books, technology, and school supplies to clothing, regalia, and food-- everything a college student desires, their parents want, and our faculty needs.
As a Department Manager in our Tech Shop you will spend the majority of your time on the sales floor supporting all technology needs, supervising Tech Booksellers, and modeling Wow customer service. You will provide direct oversight to the Tech Shop department, and ensure that our booksellers are current on all product trends and technology that our customers want. You will engage with customers to explain, advise, and assist them with making appropriate technology purchases. A Department Manager must also be knowledgeable about general store operations; enforce loss prevention procedures; and ensure that areas of the store are maintained and well merchandised.
Ensure that quality service is provided in a timely manner; resources are effectively utilized; and that warranty services are conducted for full reimbursement from manufacturers.
Maintain a presence on the sales floor to greet customers, answer questions, communicate technical requirements/information to non-technical buyers, and assist with purchases when necessary.
Assign work and provide focused direction to booksellers to manage and accomplish multiple projects to ensure the proper execution of the workload.
Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store according to specific criteria.
Provide periodic assistance with processing sales transactions involving cash, credit, or financial aid payments.
Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.
Frequent movement within the store to access various departments, areas, and/or products.
Frequent lifting and moving of personal computer hardware.
Frequent reaching, stooping, kneeling, crouching, and climbing ladders.
Ability to remain in a stationary position for extended periods.
Candidates must be a minimum of 18 years of age to be considered for employment.
Experience in a retail setting, marketing, and/or IT preferred.
A+ and/or Apple certified or able to achieve certification within 60 days required.
Experienced with Windows 7, 8, & 10 & Apple O/S & IMac.
Basic programming and web page development maintenance a plus.
Experienced with parts ordering and inventory control.
Knowledgeable of and able to use POS sales, billing, and inventory systems.
High energy, self-starter who is adept at work on independent and on team tasks.
Friendly personality, with strong written and verbal communication skills.
Outstanding customer service skills to work with vendors, customers, and team members.
Above average math and computer skills.
Ability to work a flexible schedule including evenings, weekends, and holidays.
Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.