Job Information
Pilot Company Retirement Plan Administrator in Knoxville, Tennessee
Company Description
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Military encouraged to apply.
Job Description
The purpose of this job is to oversee and manage the Pilot Flying J (PFJ) 401(k), RRSP and non-qualified deferred compensation (NQDC) retirement plans. Also included in this role is oversight of compliance, resolution of complex issues and delivering an excellent Team Member experience.
Conduct detailed audits to ensure that retirement plans are consistently administered and in compliance with Plan documents, internal audit and security requirements, service level agreements and relevant government regulations
Liaise with ERISA attorney, consultants and brokers to assist with renewals, plan management and escalated issues
Lead efforts to examine retirement plan design strategies by working with applicable vendors to review benchmarking data and industry best practices
Continuously work to identify and implement process improvements
Assist and develop strong team member education campaigns
Communicate with plan participants, handling escalated issues and providing support to team members
Respond to inquiries regarding technical, compliance and product questions by researching and resolving complex issues, partnering with the benefits team, IT business partners, ERISA attorney, and others
Lead the coordination of the annual ADP/ACP testing and gathering indicative and financial data as required to allow completion of the annual audit and form 5500 filing
Responsible for the accuracy of participant eligibility, loans, and deductions.
Coordinate plan amendment requests to ensure proper documentation is on file for plan compliance
Liaison for retirement plan merger and acquisition work including adopting necessary resolutions and plan amendments by partnering with several different internal and external business entities
Maintain and update data for plans and participants in the record- keeping system
Responsible for the preparation and execution of benefits documentation with legal consultation (e.g., original and amended plan documents, amendments and other legal document requirements)
Maintain detailed records of Executive Planning Committee meetings by creating meeting minutes and coordinating with Pilot’s investment advisor
Build and maintain strong relationships with retirement plan vendors and advisors to ensure smooth plan administration and process improvements.
Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies and procedures
Complete other duties as assigned
Qualifications
Bachelor’s degree or equivalent in business, human resources or equivalent work experience required
Minimum two years’ related experience required; three to five years’ experience preferred
In-depth knowledge of retirement plan administration and regulations
Financial acumen and familiarity with financial terminology and investment vehicles offered on qualified and non-qualified plans
Intermediate Microsoft Office skills and advanced Excel skills required
Experience using HRIS systems preferred
Excellent written, verbal and listening communication skills, including the ability to communicate effectively with vendors, plan participants and senior leaders
Excellent analytical, critical and strategic thinking, and problem-solving skills with the ability to use data for decision-making
Ability to plan, organize and manage multiple projects to meet goals and initiatives within deadlines
Strong attention to detail and the ability to regularly handle confidential and sensitive information with appropriate discretion
Ability to drive results and exhibit strong follow-up skills
Ability to take initiative and work independently
Ability to influence, cultivate and build relationships
Additional Information
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Pilot is an Equal Opportunity Employer. Pilot does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.