Description:

As an Assistant Manager of Guest Relations, your primary responsibility is to ensure exceptional customer service and satisfaction for guests or clients.As the Assistant Manager of Guest Relations, you will be responsible for assisting in managing all aspects of guest services and ensuring an exceptional experience for our guests. You will work closely with the Guest Relations Manager to oversee the daily operations of the department, handle guest inquiries and concerns, and maintain high standards of service delivery. Your role will involve training and supervising guest relations staff, implementing policies and procedures, and collaborating with other departments to ensure seamless guest experiences.

Qualifications:

Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. · Well developed communication and customer relations skills.

Primary Location: IN-KL-Kochi

Organization: Grand Hyatt

Job Level: Full-time

Job: Administrative

Req ID: KOC000619

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.