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Cisco Data Center Support Engineer (Routing & Switching) in Krakow, Poland

What You'll Do?

  • Troubleshoot and resolve incidents primarily related to routing and switching on the Nexus series of switches.

  • Work with customers via collaboration tools to solve highly complex technical issues.

  • Recreate customer technical problems within Cisco’s internal state-of-the-art labs.

  • Collaborate with colleagues in other technology teams to help solve issues in heterogeneous network environments.

  • Be a trusted technical authority to worldwide Cisco customers and partners.

  • Be the first to lay hands on the latest and greatest groundbreaking technologies within the switching domain.

  • Be a great teammate in worldwide team, assisting in training junior engineers.

  • Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.

Who you are?

  • As a Data Center Technical Consulting Engineer you have:

  • Bachelor’s degree (minimum) in a technical field of study and 3-5 years of relevant experience.

  • Limited experience with Cisco products isn’t a roadblock. We believe that if an engineer has a solid knowledge of the technology, he is fully capable of getting used to Cisco specific implementation.

  • Good knowledge of common routing and switching protocols such as STP, OSPF, BGP.

  • Strong analytical and troubleshooting skills.

  • Ability to quickly learn new or unfamiliar technology and products using documentation and internal resources and apply that knowledge in real world situations.

  • Ability to work independently, but comfortable working in a team environment.

We'll be very impressed if you can also show some of these:

  • Experience with the Nexus series of switches, and NXOS.

  • Knowledge of VXLAN EVPN, OTV, Fabricpath.

  • Hold a current valid certification (CCNA/CCNP/CCIE and/or Devnet certifications).

  • Basic knowledge of any programming language (preferably Python).

What’s in it for You?

  • You will become industry leading top networking expert with exceptional world-class problem solving and network troubleshooting skills. In TAC each new case brings a new challenge and a new customer with a new network infrastructure to troubleshoot.

  • You will get targeted training helping you to ramp up your knowledge based on a multiple phased learning plan.

  • The training process spans across many months and includes experience not available outside the TAC organization. You will also get a personal mentor to guide you and to support you during the initial months to ensure your success.

  • You will work primarily within the Data Center R&S domain, however, you will also be continuously encouraged to expand your competencies, skills and knowledge via participation in ongoing trainings and rotations between different teams.

  • As a member of TAC you will be encouraged and supported to achieve your CCIE/Devnet certifications by offering study materials/labs and dedicated paid study time off to take the CCIE/Devnet certifications and improve software programming skills.

  • You will have free/unlimited access to any of Cisco’s products from across the entire Cisco portfolio and access to worldwide network of 24/7 dedicated internal Cisco Labs. If you enjoy configuration and setting up network devices, this is the job for you!

  • You will be able to acquire communication and customer management skills by being exposed to customers from all over the world, running wide variety of network set-up’s.

  • Working hours: Monday - Friday 8am - 4pm (with periodic weekend shifts on Saturday or Sunday 8am - 2pm - with additional monetary and day off compensation).

Why Cisco?

Customer Experience (CX) is a team of best-in-class technical specialists whose #1 focus is to help customers deploy and operate their networks efficient while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The CX Data Center Routing and Switching Support Team is made up of highly-responsive technology specialists who love what they do: Enabling our Customers by enabling Cisco Technology!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

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