OPERATIONS & MGMT CONSULTANT I - SES - 64051387

Date: Nov 20, 2023

Location:

LABELLE, FL, US, 33935

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 817113

Agency: Department of Health

Working Title: OPERATIONS & MGMT CONSULTANT I - SES - 64051387

Pay Plan: SES

Position Number: 64051387

Salary: $45,000 - $50,000.00 Annually

Posting Closing Date: 12/12/2023

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Open Competitive

Operations & MGMT Consultant I SES

Your Specific Responsibilities:

This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets.

Responsible for training employees in the use of the computerized clinic systems, eligibility requirements, cashiering to include appropriate billing codes, immunization schedules and other functions as required. Trains and supervises staff in the new Dental Program including scheduling into the new dental system, verification of dental insurances for new dental patients and ensuring that staff become familiar with billing codes for dental procedures. Ensures that the daily work is completed, and it is accurate. Communicates with clerical staff and management on a regular basis. Works with the clerical staff to ensure patient flow. Incumbent will rotate to all sites at least once a week to manage staff. Incumbent will act as a working supervisor and cover when needed.

Responsible for managing the maintenance, retrieval and filing of confidential medical records activities for all sites in LaBelle, Clewiston and Moore Haven. Functions as the Medical Records Officer for all three sites and responds to all legal requests for medical records in a timely manner. As Medical Records Liaison Officer, directs the coding, classifying, indexing, filing and/or disposition of all medical records. Reviews the medical records system to ensure that the department is in compliance with state requirements. Directs and manages all aspects of patient/client records including securing, accumulating, processing, preserving, retrieving and controlling distribution of individual patient/client health records.

Manages the activities of staff to ensure that all lab and medical information are timely filed in the electronic medical record system. Supervises staff as they process medical record releases to clients as requested, ensuring that staff are reviewing for completeness prior to the release of confidential information.

Assists professional staff in coordinating clinics as necessary, including Family Planning, immunizations, dental services and working with the Ryan White Program. Updates Health Management System (HMS) to reflect scheduling changes.

Consults with staff to determine areas of concern and possible solutions to problems with clinic processes and/or day to day operations. Advises higher level management on problems and policies related to programmatic and operational issues.

Performs duties as Vital Statistics Chief Deputy Registrar assisting with timeliness of reports and ensuring that security for vital stats is maintained. Will provide training for new Deputy Registrars when needed.

Performs other related work as required.

Required Knowledge, Skills, and Abilities:

• The principles and techniques of effective communication.

• Office procedures and practices.

• Filing, typing, entering data, maintaining records and using and completing forms.

• Use of equipment and supplies related to the position;

• Arithmetic/Mathematical reasoning (performs computations such as addition, subtraction, multiplication, and division correctly);

• Cognitive Reasoning: Discovers or selects rules, principles, or relationships between facts and other information.

• Conflict Management: Identifies and takes steps to prevent potential situations that could result in unpleasant confrontations. Manages and resolves conflicts and disagreements in a positive and constructive manner to minimize negative impact.

• Communication (Oral & Written): Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the views of others;

• Creative Thinking: Develops new insights into situations and applies innovative solutions to make organizational improvements; designs and implements new or cutting-edge programs/processes;

• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing excellence in products and services;

• Flexibility: Accommodates changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another;

• Human Relations: Works with others in a professional, considerate and helpful manner. Projects a positive image of CCHD and self;

• Initiative: Is self-confident, motivated, and has an enthusiastic drive to perform current job duties & undertakes duties of greater responsibility;

• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others; relates well to different people from varied backgrounds and different situations;

• Lead People: Motivates, provides constructive feedback, positive recognition, and organizes activities to improve team skills and performance.

• Manage Processes: Integrates and effectively utilizes all components of the strategic planning process to help CCHD achieve its vision. Appropriately assesses and allocates resources (financial, human, equipment and supplies) develop, implement and evaluate business plans.

• Responsive to Direction: Takes and gives direction; accepts and delivers constructive criticism; and responds and implements suggestions for improvement.

• Team Building: Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust. Develops leadership in others through coaching, mentoring, rewarding and guiding employees.

• Technology: Navigates the Internet, uses office suite and assorted software, and uses technology equipment.

• Time Management: Manages a variety of responsibilities in a timely, efficient manner and is able to prioritize tasks.

Qualifications:

Minimum:

• Minimum of a bachelor’s degree from a U.S. accredited college university or 4 years billing or medical receptionist experience, or (4) years equivalent combined education and experience

• Willing to work during or beyond normal work hours or days in the event of an emergency? Emergency duty required of the incumbent of this position includes working in Special Needs or Red Cross Shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural

• Experience as a medical receptionist

• Experience scheduling appointments for patients

  Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

LaBelle Health Department

1140 Pratt Blvd

Labelle FL, 33935

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;

• Nine paid holidays and one Personal Holiday each year;

• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;

• Tuition waivers;

• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market:Sarasota