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The Walt Disney Company Operations Training Manager in Lake Buena Vista, Florida

The Operations Training Manager will encourage and lead the team in charge of delivering training for new and existing Cast Members within Parks. Your team will provide a warm welcome for Cast Training Experience including crafting and communicating training schedules, facilitating classes and performance requirements, and delivering on-the-job training. You will integrate information, processes, and standard methodologies across Operations Training, and partner with Labor and other cross-functional teams. You will lead a team comprised of hourly, non-union, and hourly union Cast Members. You will report to the Regional Training Manager.

You Will:

Lead onboarding training observing the training progression standards (training schedules, property orientation, on-the-job training)

Be responsible for delivering all job-specific training (technical, regulatory, train the trainer, updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each LOB and contractual requirements to ensure implementation

Supervise the daily delivery of site orientations and training sessions

Observe/audit facilitators delivering training at the site level

Plan and communicate training including regulatory, safety, recertification, and ongoing updates

Partner with Coordinators of Training and Training Liaisons within the Operation to support the property-level trainer designation process (recruit and develop Disney Trainers)

Promote a "Guest service excellence" approach for all client, partner interactions and product support

Lead with a process improvement approach to improve connection points, processes, and product

Collect and analyze data to support performance improvement recommendations and solutions

You Have:

Minimum 3 years of experience leading an operation with direct reports

Proficiency in basic computer functions, vital to operating in a Windows environment and other technologies

Project management skills including defining detailed project timelines and achievable, measurable tasks

Handle confidential and regulatory information discreetly

Schedule availability to include weekends, variable shifts and holidays


Walt Disney World Leadership experience in Park Operations, Merchandise, or Food and Beverage

Knowledge of DLearn and Train Me

Required Education:

High school Diploma

Preferred Education:

Bachelor's degree or validated equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits



Job ID: 10044230

Location: Lake Buena Vista,Florida

Job Posting Company: Walt Disney World Resort

The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.