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TEKsystems IT Support in Lake Forest, California

Description:

Responsibilities and Key Accountabilities:

• Responds to phone calls, email or web tickets; resolves issues and supports all existing computer systems.

• Coordinates with support partners to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct next-level support when appropriate.

• Utilizes an established ticketing system to maintain documentation and work history of open incidents throughout the ticket life cycle. Retains important access control documents through electronic media, filing, and other forms of storage.

• Troubleshoots printers, passwords, email, Standard Windows Applications, internet access, network connectivity issues, etc.

• Assists with the setup of new PCs. Performs tasks, such as creation and configuration of user logon IDs, updating user access, and terminating user access. Troubleshoots system access, problems, and failures.

• Ensures the Help Desk maintains exceptional customer service by meeting or exceeding established service level agreements (SLAs). Provides updates and completion information to the Senior Help Desk Associate

• Provides after hours on-call support based on an established rotating schedule.

• Participates in QA and UAT testing. May provide training to user base on new or revised functionality.

Skills:

SAP, oracle, Kronos, erp system, ServiceNow, Windows, Networking, Troubleshooting, Help Desk

Top Skills Details:

SAP, oracle, Kronos, erp system, ServiceNow, Windows, Networking, Troubleshooting, Help Desk

Additional Skills & Qualifications:

Requirements

• HS Diploma or GED strongly preferred.

• Specialized skills training/certification may be required.

• Generally 2-5 years of experience in area of responsibility.

• Fully in-office: 5am - 2pm work hours

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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