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verizon Administrator - Payroll in Lake Mary, Florida

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Payroll Administrator will work collaboratively in a team environment as part of the employee payroll support (EPS), group.

  • Answer incoming calls timely and accurately regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries.

  • Assist payroll analysts in resolving email inquiries related to payroll inquiries during periods of low call volume.

  • Accurately update employee call details in the employee payroll support case database.

  • Manage email and case workflow to ensure all payroll inquiries are completed accurately and timely follow up is provided to employee.

  • Responsible for maintaining a high level of professionalism with employees, utilizing appropriate resources to provide first call resolution and working to establish a positive rapport with every interaction.

  • Cooperatively interact and support peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues.

  • Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures.

What we’re looking for...

You'll need to have:

  • Bachelor'sdegree or one or more years of work experience.

Even better if you have:

  • A Bachelor’s degree or four or more years of equivalent work experience.

  • Strong collaboration skills in order to partner effectively across various levels of the organization.

  • Excellent written and verbal communication skills with strong attention to detail.

  • Knowledge of PeopleSoft, WFM, VZTime.

  • Customer service experience in handling escalated situations.

  • Certified Payroll Professional Certification (CPP) or Fundamental Payroll Certification (FPC).

  • Knowledge of payroll practices, policies, and procedures.

  • Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion (https://www.verizon.com/about/careers/work-culture) page to learn more.

REQNUMBER: 557451-1A