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Forward Air Warehouse Manager in Lake Orion, Michigan

Position: Warehouse Manager

Job Description:

The Warehouse Manager will be responsible for overseeing the day to day operations at his/her location(s). The Warehouse Manager maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. The Warehouse Manager completes warehouse operational requirements by scheduling and assigning employees; following up on work results. The Warehouse Manager will report directly to the Regional Manager

Core Responsibilities & Duties:

  • Managing daily operation and hands on control of the warehouse and office

  • Resolve escalated customer service issues, manage claims and their processes

  • Setting goals, developing action plans and ensuring their execution

  • Following established policy and procedures for company and our vendors

  • Meeting company and vendor matrix goals

  • Process inbound delivery teams and assist with Web Check-In

  • Control and manage all inventory processes and issues as needed (Cycle counts, reconciliation, pushback hauls, As Is, etc…)

  • Ensure warehouse duties are being completed (cardboard, styrofoam)

  • Oversee haul away process management

  • Work well without direct supervision, professional demeanor, strong communication and customer service skills

  • Load and unload trucks as needed

  • Interview and select employees, discipline, evaluate, and motivate the warehouse personnel

  • Team with General Manager (as needed) for disciplinary action, up to and including termination of employees

  • Develop and hold your staff accountable

  • Enforce and adhere to company policies and procedures.

  • Responsible for loadout / warehouse oversight of QC with getting teams off dock

  • Provide operational support to assigned locations when needed


  • High school diploma or GED required, post high school education a plus

  • Have 3-5 years management experience in related field

  • Excellent written/ verbal communication skills.

  • Excellent interpersonal skills and problem-solving ability.

  • Must have strong organizational skills

  • Must be willing to work flexible schedules.

  • Computer proficiency in MS Office products

Forward Air is an Equal Opportunity employer.

About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team

Final Mile:

Forward provides delivery and installation services of large appliances through a nationwide network of locations. Forward Final Mile excels in servicing residential developments, large, multi-family complexes, and hotels.