Previous Helpdesk or Desktop Support or

PC Technician or Data Center experience is preferred. IT certifications are desirable

for this role. These will be first, second, and third shift opportunities on a Contract to

Hire basis. 4 days by 10 hour shifts schedule. Sunday - Wednesday or Saturday - Wednesday Schedules. Pay will be negotiable based on experience.

Job Description:

This position will be fully on – site with no remote work option and is responsible for initiating Incidents for Critical Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP). Sends Communications Matrix Notifications for High and Critical Incidents. Monitors server and network system monitoring tools and responds appropriately to alarms. Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation. Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution. Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution. Monitors system resources (e.g. processor, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical access to hosting centers both locally and remotely. Administers established security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information. Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFCs) as needed, when requested by the change builders.

Top Skills Preferred:

Enterprise Monitoring, Data Center Operations, Hosting Center, IT Support

*Please apply if you're interested in hearing more about the

opportunity and if you feel you're capable of completing any of these job

duties*

We are looking to set up interviews as early as next week

• CompTIA Certifications are desirable for this role *

  Schedule: 4 Days X 10 Hour Shifts

Sunday - Wednesday or Wednesday - Saturday

Medical, Dental, and Vision Benefits Offered from Day One

• If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com (no space in email address) *

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.