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PSG Global Solutions Full Time Remote Work/Work from Home Customer Service Agent (English Speaking) in Lansing, Michigan

The Opportunity

We're looking for a Full Time Remote Work/Work from Home Customer Service Agent (English Speaking) , working in the BPO industry in Lansing, Michigan .

  • Answer calls for COVID Vaccine Distribution system.

  • Assist in scheduling appointments to receive the COVID-19 vaccine.

  • Handle calls to schedule appointments, cancel appointments and reschedule appointments.

Our Client

Our client is a next-generation contact center and technology company. Combining domestic and off-shore offices with virtual agents.

Creating a close-knit and family-oriented experience that may be as virtual as it is real. Employees take notice, with a Glassdoor rating of 4.4 and 87% saying they would recommend working there.

Creating positive customer sales and service experiences. Developing customized solutions for large and forward-looking brands. Engaging their clients’ customers on email, live chat, social media, and voice calls. Making their customers take notice - avoiding long hold times to help customers get what they want. What they need.

Is this position what you need? What’s holding you back?

Experience Required for Your Success

  • Relative experience in customer service is preferred

  • Proficient in English communication

  • Must own Windows PC (Laptop/Desktop) – minimum 4GB RAM

  • Must have a solid (Ethernet Cable) Internet Connection to PC with at least 10 Mbps Download Speed and 5 Mbps Upload Speed

  • Must pass an online test verifying if PC Setup and Internet connection meet minimum requirements for remote work

  • Must have wired headset with microphone connected to PC

  • Must reside within the following States supported by Government issued ID – Texas, Iowa, Michigan, Illinois, Wisconsin

  • Ability to clear a basic background check

  • Must be available to work 7 days a week, from 6:00 AM - 8:00 PM, CST

Details

The pay range we are offering is 12 to 14 per hour. This position may present an opportunity to go permanent.

What Do You Think?

Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible? Apply here .

Not exactly? Join Our Talent Community at https://jobs.psgglobalsolutions.com/register , and we'll let you know of additional opportunities.

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