Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Receive documents.

• Ensure smooth and timely shipment process flow

• Ensure all customers standard operating procedures are followed as per the SOP.

• Ensure accurate and timely data entry into our operational system.

• Monitor shipment reports to ensure total customer satisfaction.

• Interact with our customers in arranging their international shipments, meeting customer service standards

• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)

• Meet compliance at all times with internal and external regulations in accordance with government regulations

Support the Supervisor in the following areas:

• Allocating workloads, monitoring work-boards to ensure internal KPI's are met e.g. timely data entry.

• Build and maintaining strong relationships with customers.

• Assist the manager and supervisor in timely responding to request for information and with market competitive pricing matching the scope of service required by the customer.

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

• Monitor invoicing and BNP report when needed.

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.

• Allocate workloads within the team to ensure smooth operations during peak activity or staff absence.

• Promote productivity tools within the team (e.g. using work-board, invoice processing, expo)

• Be continuously open and positive to implementing new system changes and enhancements with your team.

Physical Demands

• Use of standard office equipment - computer with keyboard, mouse, phone, fax/copy/scan machine, etc.

• Functions performed primarily while seated at desk.

• With related experience and/or training; or equivalent combination of education and experience

• With Global logistics industry knowledge.

• Understanding of air documentation process a plus

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Pro-active, strong organizational skills

• Good computer skills (Excel, Word, PowerPoint)

• Fluent in English

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Leave

• HMO & Dental Insurance (including immediate dependent)

• Life Insurance

• Employee Stock Purchase Plan 

• Training and Personnel Development Program

• With Provision of 26 days Work From Home set-up per year