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Enterprise Holdings Enterprise Holdings (National/Alamo) Hiring Event - Las Vegas Airport in Las Vegas, Nevada

Overview

Enterprise Holding (National/Alamo Car Rental) Hiring Event

Interviews and Offers on the spot!!

Snacks, Refreshments & Company Swag provided!

Interviews will take place on Thursday, January 5th from 9am-2pm

at the Las Vegas International Airport Rental Car Facility

88 E Warm Springs Road, Las Vegas, NV 89119

We are currently hiring for the following positions:

  • Automotive Detailers

  • Drivers

  • Customer Service Agents

  • Return Agents

  • Exit Booth Agents

  • Greeters

We have a variety of open full-time schedules which are determined on a shift bid and include nights/weekends!

Enterprise Holdings operates the National, Enterprise, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in North America. .

Responsibilities

Automotive Detailer

  • Clean and sanitize vehicle interior per Complete Clean Pledge standards

  • Vacuum and prepare vehicle interior per Complete Clean Pledge standards

  • Wash, clean and dry the vehicle's exterior - this might include cars of different sizes, as well as vans and trucks.

  • Check fuel level and warning lights: inspect windshield for damage; factory reset/restore vehicle setting to clear prior customer data; check for customer items and place anything of value in Lost & Found; verify that registration is present, current and matches the license plate.

  • Check fluid levels and add as needed; check tire condition, pressure and tread depth; inspect vehicle exterior for damage

  • Fuel and stage vehicle

  • Inspect vehicle for any safety concerns; report any warning lights and/or vehicle/windshield/tire damage; pull vehicle out of the prep processing as necessary

  • Maintains a clean and orderly work area and report any unsafe or hazardous conditions

  • Responsible for wearing proper personal protection equipment (PPE) and ensuring cleaning, detailing, washing and sanitization supplies are available

  • Assists customers when needed. May transport customers to and from the branches

  • Helps maintain overall site appearance including general cleaning of interior and exteriors of branch locations

  • Site appearance responsibilities to include: desktops, countertops, phones, floors, trash, bathrooms, vacuuming, sweeping the lot and any other miscellaneous tasks related to the daily cleanliness of the branch location

Additional Responsibilities

  • Seek to improve job performance through self-assessment, skill development, training and goal setting

  • Maintain a regular and reliable level of attendance and punctuality

  • Perform miscellaneous job-related duties as assigned

Lot Driver

  • Drive and deliver vehicles as needed from ready line, return lane, and cleaning facility, following all rules of the road

  • Deliver vehicles to appropriate destination in a safe and courteous manner

  • Ride with or follow another driver to drop off vehicle(s) or pick up multiple vehicles

  • Organize travel route and ensure vehicle paperwork is accurate and timely

  • May need to communicate via 2-way radio or cellular phone

  • Perform miscellaneous job-related duties as assigned

Customer Service Agent

  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges; verify return date and time on the rental agreement and revies all charges at the time of vehicle return.

  • Answer customer questions and provide assistance based on each customer’s needs and requests, by brand. At the Las Vegas Airport, this job responsibility requires the keen understanding of differences between products and services offered by the various brands.

  • Make eye contact and greet all customers; identify and attend to customer by name; verify his/her rental agreement and reservation; and thank each customer at the conclusion of their transaction.

  • Prepare Rental Agreement Folder with all required information. Offer all customer assistance with directions, maps, local area information and appropriate service information.

  • Answer telephone in a friendly, helpful and prompt manner.

  • Work in a variety of “customer-facing” positions and, when necessary for customer service, perform tasks as a Return Agent, Exit Booth Agent and/or Greeter.

  • Throughout the workday and regardless of the position in which you are working, always work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.

  • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service.

  • Assist customers within the queue to minimize any wait time and provide the most efficient service possible.

Exit Booth Agent

  • Prepare all rental documents accurately and completely.

  • Verify car information and VIN number for security and car control.

  • Provide additional service to Emerald Aisle members by offering our refueling option.

  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.

  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.

  • Provide all customers with undivided attention while assisting them at the exit booth.

  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions.

  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.

  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Return Agent

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.

  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.

  • Advise and review rental charges; and provide an accurate receipt to the customer.

  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.

  • Inquire about service, satisfaction and document dissatisfaction.

  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.

  • Use of proper statement to determine if vehicle is being returned with full tank of gas.

  • Complete a service alert for any mechanical and or body damage communicated by the customers.

  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.

  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.

  • Keep lot organized for ease of access and traffic flow.

  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

  • Understand the damage loss report reporting procedure.

  • Perform miscellaneous and backup job-related duties as assigned

Greeter

  • Work proactively with drivers, service agents, handheld return agents and managers to ensure proper vehicle supply.

  • Welcome members to the facility when they exit the bus or arrive on the lot.

  • Direct customers to exit booth, provide local directions and maps and provide return directions where applicable.

  • Assist members with questions and concerns to minimize counter visits.

  • Communicate customer service issues to management.

  • Ensure that hangtag information is completed correctly.

  • Maintain clean low mileage fleet mix requirements.

  • Maintain Emerald Aisle for cleanliness.

  • Thank member for their business.

  • Provide upgraded vehicles on request.

  • Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

  • Perform miscellaneous and backup job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old

  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years

  • No drug or alcohol related conviction on driving record in the past 3 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Must be able to work any shift shift/hours (open to any days of the week); the schedule is determined on a shift bid & includes nights and weekends.

Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability.

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