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MGM Resorts International Fire Control Maintenance Dispatcher (Mandalay Bay) in Las Vegas, Nevada


Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.


It is the responsibility of the Fire Control Maintenance Dispatcher to provide excellent internal and external Guest Service by using excellent service and communication skills to support the guest, engineers and other departments in their goals. Is part of a courteous, professional, and engaging team that oversees all department operations as related to the life safety system and facility management system.


  • Manage computerized maintenance management and life safety systems to prioritize, manage and dispatch maintenance team, complete assigned administrative tasks on a consistent basis

  • Maintain a constant awareness of personal and property cleanliness, safety and accident prevention

  • Recognize required needs of a fast-paced environment by using good judgment and the ability to multi-task

  • Own requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction, answer incoming calls and assist when necessary or direct calls to appropriate areas

  • Create a positive work environment, greet fellow employees and thank them when they lend assistance, anticipate guests’ needs, respond promptly and acknowledge all guests, no matter how busy or time of day, prioritize guest requests and dispatches

  • Knowledgeable of Department and Hotel goals, Hotel information to answer guest inquiries, and work under minimal supervision to complete tasks in a timely manner

  • Perform other job-related duties as requested


  • General knowledge of mathematical skills including addition, subtraction, multiplication and division

  • Able to communicate through two-way radio and/or cellular telephone, and through a multi-line phone system

  • Able to use a microphone and speak over a public-address system while reading emergency announcements in a calm and confident voice

  • Able to effectively communicate in English, in both written and verbal forms

  • Ability to work under pressure

  • Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

  • Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

  • Effective listening abilities with strong judgment skills

  • Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts


  • High school diploma or equivalent

  • One (1) year of experience in the hospitality industry or similar environment

  • Work varied shifts, to include weekends and holidays


  • Five (5) years of experience in at least one of the following: computerized maintenance management system, building automation system operation, fire alarm system operation, computerized dispatching with heavy radio, telephone volume

  • Bi-lingual

  • Technical school or completed apprenticeship in a similar trade

MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email diversityrecruiting@mgmresorts.com