MGM Resorts International Shift Supervisor - Race & Sports (The Mirage) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To Entertain The Human Race.
POSITION SUMMARY :
It is the primary responsibility of the Race & Sports Shift Supervisor to oversee the daily operations of the Race & Sportsbook department. The supervisor ensures all guests receive the highest level of service. All duties are to be performed in accordance with the department and property policies, practices, and procedures.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Oversee day to day operations in the book, including ensuring state gaming regulations and Title 31 requirements are adhered to
Supervise staff on-duty and schedule all breaks
Ensure all department policies are adhered to
Educate guests on how to wager on all racing and sporting events
Handle any guest disputes
Perform other job-related duties as requested
KNOWLEDGE, SKILLS, AND ABILITIES:
Working knowledge of Race and Sports terminology
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
High school diploma or equivalent
Two (2) years of experience in Race and Sportsbook or related casino area
Work varied shifts, to include weekends and holidays
Experience working in a similar resort setting
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email email@example.com