Product Support Expert

Job Description:

As a Product Support Expert, you’ll have endless learning opportunities in customer support as you serve as frontline resource for customers by driving first call resolutions using the phone, chat and email. You will own the customer experience, providing exceptional assistance by solving customer issues and an exceptional experience.

This position is a hybrid role. (3 days in our Austin or Lawrenceville office)

When work is fun, life is better. You’ll enjoy this role if you –

• Want to fast-track your experience in customer support.

• Dissect issues with strong problem solving and trouble shooting.

• Don’t want to be stuck in back-to-back meetings all day (instead, actually have time to focus).

Key Responsibilities:

Qualifications:

• Experience in a customer facing role

• Communicates clearly and effectively (both verbal and written)

• Bachelor’s degree in business, marketing, or related field (Nice but not required)

Your benefits:

• Competitive salaries that landed us top 5% of similar sized companies (according to Comparably)

• Comprehensive health, dental and vision coverage

• 401(k) retirement match (100% matching up to 4%)

• 21 days paid time off (+1 floating holiday)

• 5 days paid yearly to volunteer (through Sage Foundation)

• Sage Wellness Rewards Program (flexible ways to use wellness credit and fitness reimbursement)

• A library of on-demand career development options and ongoing training offerings

Function:

Customer Operations

Country:

United States

Office Location:

Austin;Lawrenceville

Work Place type:

Hybrid

Advert

Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage:sage.com/en-us/company/careers/working-at-sage/

Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out atcareers@sage.com.

Learn more about DEI at Sage:sage.com/en-us/company/careers/diversity-equity-and-inclusion/