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Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Are you ready to take your career to the next level? At Sulzer’s Pumps Parts Retrofits (PPR) - Leeds, we’re seeking a dedicated Spare Parts Order Processor to play a crucial role in ensuring customer satisfaction and driving company excellence. As part of our team, you’ll have the opportunity to make a significant impact while working in a dynamic environment within a global organization.

As a Spare Parts Order Processor, you'll be at the forefront of ensuring customer satisfaction and company success. You will have overall responsibility for all assigned project deliverables including but notlimited to financial and commercial outputs, dispute management, customer satisfaction and on time delivery.

Your main tasks and responsibilities:

• You’ll be responsible for overall project profitability and accountability.

• Thoroughly review all incoming orders for commercial and technical accuracy.

• Input relevant order details into our SAP system.

• Prioritize tasks to meet customer requirements whenever possible.

• Ensure timely issuance of spares control documentation within PPR.

• Monitor the progress of each spares order from receipt to dispatch.

• Contribute ideas and collaborate with the team to implement process improvements.

• Handle warranties resulting from parts orders.

• Export Control Compliance: Perform necessary export control checks for each order.

To succeed in this role, you will need:

• You should have experience in contract negotiation and supplier/customer management within an engineering/manufacturing setting.

• Be a confident negotiator who can find win-win solutions.

• Strong Focus on building strong relationships to deliver exceptional results.

• Understand business dynamics and contribute to commercial success.

• Experience with MRP/ERP systems, preferably SAP.

What we offer you:

• A competitive basic salary

• A generous annual leave entitlement of 33 days, plus additional service days.

• Inclusion in a company-wide bonus scheme.

• A defined contribution pension scheme.

• Recognition through our Long Service Award.

• An Employee Assistance Programme dedicated to supporting your well-being.

• Exclusive discounts on a variety of retail, entertainment, and lifestyle options.

• Continuous learning and development prospects to further your career.

• Access to an onsite gym and a subsidised canteen for your health and convenience.

Joining the PPR division in Leeds means becoming part of a dynamic team that thrives on growth and innovation. This vibrant group has created this exciting opportunity, reflecting our commitment to nurturing talent and offering avenues for future career development. Our Leeds facility stands out as one of the largest in the UK, boasting a diverse range of divisions and a culture of collaborative working. With substantial investment in our site and a team of dedicated professionals, we provide an environment where good people come together to achieve great things. Step into a role where your contributions are valued and your professional growth is assured.

Do you have a question about the role?

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.

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