Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description * Provides technical support via telephone, email, and chat * Educates customers on the use of Xactware, Inc. products * Champions Customer issues from feedback stage through delivery of solution * Assists in testing new and enhanced products * Accurately records and maintains incidents in accordance with department standards * Ability to develop new and update existing Disposition Documents * Assists Development and Implementation staff in resolving product issues * Validates and submits customer defects and enhancements * Participates in department team meetings * Completes all responsibilities as outlined on annual Performance Plan * Completes all special projects and other duties as assigned * Must be able to perform duties with or without reasonable accommodation Qualifications * High school diploma or equivalent education/experience. * 3+ years of experience in a customer support environment, preferably in a high-tech setting. * Excellent communication skills, both written and verbal. * Ability to troubleshoot problems while ensuring customer satisfaction systematically and effectively within stated service level goals. * Excellent customer service skills. * Ability to work in a fast-paced environment. * Ability to listen effectively and understand the details of a customer's issue. * Other responsibilities assigned by supervisor or manager. * Prior experience with Zendesk support tool preferred but not necessary. This job description does not list all the duties of the job. You may be asked by management to perform other duties. You will be evaluated partly based on your performance of the tasks listed in this job description. Management has the right to revise this job description at any time. Additional Information For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companiesand by Forbesas a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture. We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk Businesses Underwriting Solutions- provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and... For full info follow application link.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientatio n, veteran's status, age or disability.