Job Information
Oracle Cloud Support Analyst in Lehi, Utah
Job Description
We are looking to recruit a senior and experienced engineer for Oracle Cloud Infrastructure Observability and Management support team. The engineer's main responsibility would be to trouble shoot OCI O&M product problems and will be expected to work in partnership with customers, support engineers and developers.The successful candidate should be widely regarded as an authority in their current role and demonstrate the ability to resolve complex problems or identify acceptable workarounds. The candidate should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The candidate should be adept at building relationships across organizations and demonstrating these relationships to resolve cross-product issues. The Engineer is expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
Qualifications:
Technical degree in Computer Science, Management Information Systems, Engineering, or related field, or equivalent professional experience.
Excellent proficiency in English language, both verbal and written.
Demonstrated competence in Oracle O&M services.
Experience as a domain expert (SME) applying Oracle Enterprise Manager
Prior experience in a senior manager role.
Personal Attributes:
Proven leadership abilities with a focus on getting results and fostering a collaborative team environment.
Strong problem-solving and analytical skills, with a keen attention to detail.
Exceptional communication and interpersonal skills, with the ability to build and maintain relationships at all levels.
Demonstrated willingness to learn new technologies and share knowledge with others.
Effective influencing and negotiating capabilities.
Customer-centric mentality with a dedication to exceeding expectations.
Confident and decisive decision-making abilities.
Enthusiastic and adaptable, with a passion for driving continuous improvement.
Organized and proactive, with a focus on achieving goals and objectives.
Ability to coach and transfer knowledge effectively, including writing technical bulletins and delivering technical courses.
Career Level - IC3
Responsibilities
Demonstrate technical expertise to ensure the resolution of complex product issues.
Collaborate closely with customers, support engineers, developers, and other partners to trouble shoot O&M product problems and provide timely solutions.
Drive initiatives to improve overall product quality, documentation, and customer satisfaction.
Oversee the installation, configuration, and maintenance Oracle O&M Cloud services.
Foster a culture of continuous learning and knowledge-sharing within the team.
Act as a liaison between the engineering team and management, providing insights and recommendations to drive strategic decision-making.
Work on critical customer issues, directing resolution efforts and consulting with management as needed.
Analyze workload, identify standard methodologies, and implement changes to improve team productivity and efficiency.
Promote technical and professional development within the team through mentoring, training sessions, and the creation/review of knowledge repository articles.
Champion a customer-focused approach and consistently deliver exceptional support services.
Demonstrate a strong commitment to maintaining expertise in relevant technologies and industry trends.
Excellent opportunity, apply today!
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer