Job Title

Job Description

About the Role:

As an Associate Operations Technician, you will be responsible for aiding nearly one thousand independent contractors to resolve technical issues or other matters that may impede their ability to update, edit, or create content. You will use your strong communication skills to translate technical terms for everyday use and to help manage the flow of information between staff and contractors.

This role can be remote, hybrid, or in New York City.

About Your Contributions:

* Answer questions and resolve technical issues raised by independent contractors in a timely fashion

* Accurately and efficiently assess problems submitted to Editorial Operations, determine if the problems can be resolved independently or escalate as needed

* Define and diagnose publishing platform bugs for resolution by product teams and internal development teams

* Test fixes for issues and bugs as well as new features in beta prior to release to end users in production. Ensure results fit with end users' needs and requirements

* Create and regularly update documentation around current issues and bugs to keep Independent Contractor and staff aware

* Create and regularly update processes and documentation around tasks like contract terminations, content updating, and more

* Create user accounts and onboard contractors to the Dotdash Meredith publishing platform

About You:

* Exceptional troubleshooting and communication skills

* Strong writer, capable of translating technical prose into easy-to-understand documentation

* Working knowledge of HTML, email and browser, network and ISP and operating systems

* Proficient with MS Office and/or Google Docs

* Understanding of common social media and internet trends preferred

* Familiarity with online publishing (such as content creation, curation) preferred

* Proactive, flexible team player with a sense of humor and entrepreneurial energy, able to adjust priorities quickly as needed, and take ownership in a fluid and fast-moving environment.

It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.Accommodation requests can be made by emailing .

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:https://www.e-verify.gov/employees

Pay Range

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Dotdash Meredith's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives.In addition,Dotdash Meredith provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with Dotdash Meredith and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.

Minimum Salary: 20.20 Maximum Salary: 28.85 Salary Unit: Hourly