Camping World Market Service Manager in Lincolnshire, Illinois
The outdoors is a big place, and just as it offers endless adventures, so does our company.
Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from experts and hard-to-find parts.
Our Market Service Managers identify, develop and implement service processes that are proven to increase the growth and profitability of the service department. Along with the Regional Service Director you will oversee multiple Service Directors and Managers who are in turn responsible Service Advisors, Technicians, Detailers and Lot Porters. Your passion will be rewarded through an aggressive, uncapped earnings potential, commission driven pay plan. Frequent travel in this role is required.
Essential Job Functions:
Identify and assist in developing programs and processes that lead to the growth and increased profitability of our service business
Create customer satisfaction and retention by assisting in the hiring and development of service managers while creating a service team that truly exceeds customer expectations.
Implement and share best practices in our service departments consistently
Improve the processes and procedures that are utilized by our service departments day to day
Assist service managers in analyzing and standardizing operating and administrative procedures that increase efficiency, effectiveness, collectability and productivity
Analyze monthly service and parts financial statements and identify areas for improvement with service managers as well as general managers
Stay current with industry trends and products
Participate in regional meetings as needed
Ensure customer service is paramount in every location
Interact with vendors and/or manufacturers on any concern that may be widespread
Interact with customers as needed to resolve concerns as well as understand opportunities to improve
Ensure that service managers and the service team (technicians) receive proper training in respect to their jobs
Interact with all dealership managers to ensure good communication exists
Assist in acquisitions of new dealerships when and where needed
Essential Job Skills:
Proven leadership and management abilities
Results oriented with the ability to bring teams together to achieve targets and goals
Track record of demonstrated high level of performance
Strategic thinking skills
Customer focused always
Ability to prioritize functions and to administer projects with multiple dealers
Strong communication skills both verbal and written
Proficient in IDS as well as other location programs as necessary
Strong communication skills both verbally as well as written
Excellent organization and follow up skills are required
The ability to follow Camping World procedures and policies
Customer relation skills
Tolerance for change and willingness to adapt to ensure customer success
Full-time associates are offered a comprehensive benefits package, including medical, dental, vision, PTO, 401k, and more! Part-time associates are offered access to dental & vision coverage! For more information, please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Equal Opportunity Employer Minority/Female/Disability/Veteran