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Apria SLEEP CARE TECHNICIAN - NON CDL in Linthicum, Maryland

Location: Linthicum, Maryland, United States

Categories: Full-time

Full/Part-time: Full-time

Work Location Type: Onsite

Compensation: Commensurate with Experience

Job Summary

ABOUT THE COMPANY

Apria Healthcare’s mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

JOB SUMMARY

Responsible for equipment set up and instruction while providing exceptional customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • May have to communicate or interact with, assess, or treat patients of all ages.

  • Documents all interaction with patients/customers in their record.

  • Listens and resolves complaints and refers to the appropriate personnel as warranted.

  • Preps for setups and sets equipment to prescribed therapy.

  • Answer inquiries and follows up with patients regarding technical issues with equipment.

  • Perform assessments/reassessments of each patient's care or service needs throughout the patient's contact with the organization including physical assessments; psychosocial assessments; functional assessments; and activity assessments.

  • Formulate, revise; and maintain basic patient care plans based on physician orders and assessment findings including the identification of patient problems/needs, goals, and actions and interventions relating to the care or service provided when necessary.

  • Monitor patient's response to the care or services provided, the actions or interventions taken, and the outcome of the care or service provided.

  • Educate patients and other end users with relation to their home medical equipment use by covering operating features, warranty, and safety while providing demonstrations.

  • Encourage patients with their therapy and compliance with equipment usage.

  • Promote safe, effective patient and organizational environments and equipment use.

  • Collects and processes payments from patients.

  • Completion of all paperwork relating to delivery, pick up, exchange, repair/replace, and additional forms as deemed necessary.

  • Completes vehicle logs in their entirety daily.

  • Operate company vehicle if needed to other offices, or patient residences/facilities for service.

  • Performs routine maintenance on vehicle and communicates to manager any vehicle deficiencies & accidents.

  • Cleans vehicle and keeps clean and dirty equipment separated.

  • Performs other duties as required.

SUPERVISORY RESPONSIBILITIES

  • N/A

Minimum Required Qualifications

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

  • High school diploma or general education degree (GED) required.

  • Two years in person customer service interaction required.

SKILLS, KNOWLEDGE AND ABILITIES

  • Customer/Patient-Focused: You start with the customer/patient and work backwards. You invest the time and energy to understand the customer’s/patients’ objectives, then tie all your activities directly to the achievement of those objectives.

  • Action-Oriented: You thrive as a self-starter who proactively senses and responds to problems and opportunities and requires minimal supervision.

  • Collaborative: You love teamwork. Your colleagues love having you on the team. You work well across functions and groups.

  • An Effective Communicator: You write and speak clearly, concisely and with a spirit of partnership. You actively inform and inspire with your messaging. You speak plainly and are transparent with your business colleagues.

  • Energetic & Passionate: Your passion and energy for health and well-being is deeply founded in your desire to help others and to be a positive role model.

  • Relationship Builder: You excel in getting people involved and building a network of contacts that allow you to multiply your influence on the organization.

Certificates, Licenses, Registrations or Professional Designations

  • Active driver’s license, must maintain insurability requirements based on company’s current auto policy

  • Background checks are performed for all drivers before hiring.

Computer Skills

  • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

Language Skills

  • English (reading, writing, verbal)

Mathematical Skills

  • Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds.

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions.

Benefits

Comprehensive benefits package offered for eligible employees:

  • Competitive salary

  • Medical, Dental and Vision

  • Healthcare Flexible Spending Accounts and Healthcare Savings Accounts

  • Life, AD&D and Disability Insurance

  • Paid Time Off, including Vacation, Personal Time, Paid Sick Leave & Paid Holidays

  • 401K Savings Plan (available immediately)

  • Educational Assistance

  • Employee Referral Reward Program

  • Employee Discount Programs

  • Company Paid Employee Assistance Plan (available immediately)

  • We recognize our veterans by offering a company paid day off for Veterans Day

  • Career Advancement/ Development Opportunities

Compensation

  • Compensation is commensurate with experience.

  • Annual compensation is based on a 40 hour week.

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

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