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Catholic Health Initiatives Social Worker BSW in Little Rock, Arkansas

Social Worker BSW

CHI St. Vincent HealthLittle Rock, Arkansas

Requisition ID 2021-161378 Employment Type Per Diem Department Case Management Hours/Pay Period 0 Shift Varied Standard Hours Varies


CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.


With guidance from the Market Director of Population Health Management, works collaboratively with physicians, staff and other healthcare professionals within his/her clinically integrated network (CIN), Arkansas Health Network, to provide care coordination across the healthcare continuum for patients. The social worker is an integral member of the healthcare team who works to ensure patients are able to navigate through the healthcare continuum while improving the coordination of care and patient/family experience. Coordinates a wide range of community-based and healthcare support services for patients. The goal is to better manage patients in the ambulatory setting by providing a variety of support functions which contribute to the overall improvement in patients’ healthcare quality of life as well as efficient use of resources.


Security Access: High “Incumbent has access to restricted or confidential patient information

and must comply with the terms of the CIN and delivery system Security Policies as it applies to

their job role.”


  1. Uses social work expertise to provide care management across the continuum for identified highest risk (complex) patients.

  2. Proactively acts as a patient’s advocate, responding to and working to resolve concerns

  3. Provides health promotion activities and education for patients

  4. Optimizes patient and family independence through providing education and links to community resources

  5. Works with families and patients on needs that may or will affect the patient’s health, including transportation issues, financial concerns, end of life planning, etc.

  6. Identifies potential barriers related to patient’s home setting and self-care/management needs and works with patient (and caregiver) to resolve issues

  7. Maintains an active case load of “at risk” patients using identification and stratification tools, direct referrals from the patient’s healthcare team (physician, RN Population Health Coach, etc.) and other knowledge

  8. Actively participates in quality activities:

  9. Assessing and collaborating with clinic managers and directors for CIN practices on strategies to achieve individual clinic level goals such as quality and efficiency

  10. Communicating and coordinating with health care team in the development of tools for optimal patient outcomes and report findings

  11. Meets on a regular basis with other outpatient population health team, as coordinated by CIN Leadership, for information sharing and continuing education activities

  12. Accountability for results:

  13. Understands and self-manages to support CIN-level success goals, including improvements in quality, cost of care and member experience for CIN’s population

  14. Identifies opportunities for improvement (at individual, clinic and CIN levels) and actively works with healthcare and CIN team to correct or improve results

  15. Behaviors:

  16. Exhibits behavior in alignment with CHI St. Vincent “Values In Action”

  17. Exhibits behavior and adopts practices to ensure optimal risk management and financial stability

  18. Identifies potential risk management or clinical quality issues and resolves them through intervention or collaboration with other members of the healthcare team as appropriate or refers the issue to the appropriate individual(s)

  19. Observes Universal Precautions consistently. Wears proper Personal Protective Equipment when appropriate.

  • Maintains knowledge of and adheres to current CHI St. Vincent facility and AHN Department policy and procedures.
  1. Demonstrates ethical behaviors and provides confidentiality in all interactions

  2. Identifies and reports ethical situations to AHN Leadership and Ethics Committee for resolution.

  3. Respects patients/guest/coworkers personal property

  • Maintains confidentiality regarding personnel and strategic plans
  1. Maintain confidential AHN interaction with vendors, third party payers and patient/family at all times

  2. Adheres to CHI St. Vincent HIPPA policy and procedures

  3. Advocacy for quality outcomes:

  4. Acts as a patient advocate for optimum care and a business partner to the physician

  5. Participates as a team member to facilitate communication among all disciplines, identify barriers to meeting treatment goals, and determine ways to achieve best outcomes

  6. Provides information and support to patients and families, helping them access needed resources within the medical center and community

  7. Assists physicians in obtaining needed services for their patients and having access to all available data on best practice and financial outcomes

  8. Cultivates collegial partnerships with physicians and other healthcare professionals and maintains high customer satisfaction ratings in dealing with patients and their significant others

  9. Demonstrates innovative problem-solving skills and ability to analyze and organize data to provide evidence for necessary process changes

  10. Communicates effectively:

  11. Resolves situations as appropriate within scope of job. Handles complaints/concerns in a prompt and courteous manner; assess and directs to appropriate person to deal with concerns as needed; makes attempt to solve issues with involved parties.

  12. Demonstrates tact, courtesy, sound judgment and a professional attitude when relating with patients, families, coworkers, physicians and affiliated agencies.

  13. Gives and receives feedback in a positive manner.

  14. Communicates both verbally and in writing with physician and appropriate hospital staff regarding patient needs and progress of discharge plan.

  15. Meets with AHN Leadership to discuss case specific issues.

  16. Actively participates in staff meetings for information exchange, discussion of performance indicator results and action planning.

  17. Develops professional relationships with community partners.

  18. Professional public image:

  19. Portrays a positive public image at all times.

  20. Acts as a role model for others.

  21. Recognizes, appreciates, accepts and values differences in people and treats all with dignity and respect.

  22. Attends and participates in CHI St. Vincent facility committees as assigned.

  23. Wears clothing and CHI St. Vincent identification badge consistent with dress code and attends to personal hygiene to maintain a clean, well-groomed appearance.

  24. Maintains attractive, safe and clean workspace.

  25. Meets CHI St. Vincent facility attendance standards.

  26. Team work:

  27. Builds and maintains positive relationships with the healthcare team- placing organizational/team goals first.

  28. Assumes responsibility, authority and accountability for patient load, assisting other coworkers when requested or as the need arises.

  29. Meets deadlines and takes responsibility for accomplishing one’s own work.

  30. Takes feedback from coworkers and uses feedback to improve performance.

  31. Participates in peer evaluations.

  32. Identifies and actively participates in projects to assist with team self-actualization.

  33. Participates as a team member with department wide events/programs.

  34. Uses appropriate resources and methods to resolve conflicts with others in a positive and professional manner.

  35. Technology:

  36. Documents accurately in the population health management IT platform.

  37. Uses technology for risk management, quality improvement activities, data collection, process improvement and evaluation of improvement interventions.

  38. Maintains technical knowledge and skills of computer systems (Cerner, Star, eClinicalWorks, Epic, population health IT platform and email)

  39. Organization skills:

  40. Consistently makes appropriate mandatory reports to appropriate agencies.

  41. Other duties as assigned

  42. Physical activity requirements (Constant = 67-100% of work day, Frequent = 34-66% of work day, Occasional = 33% of work day):


Talking: Expressing or exchanging ideas by means of the spoken word to convey information to coworkers, patients, visitors, etc.

Hearing: Ability to receive detailed information through oral communication from others in person or on the telephone.

Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm while typing.

Seeing: Ability to view for reading patient information, correspondence, computer terminal, instructions, etc.


Repetitive Motions: Substantial movements of the wrists, hands and/or fingers during typing, writing, filing, etc.

Grasping: Applying pressure to an object with the fingers and palm while picking up supplies, telephone, etc.

Reaching: Extending arm(s) and hand(s) to obtain needed items and during filing of cine films or folders.

Walking: Moving about on foot to accomplish tasks.

Stooping: Bending body downward and forward by bending spine at the waist to obtain supplies and to file.

Kneeling: Bending legs at knee to come to a rest on knee or knees during filing.

Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward while moving objects such as file drawers and supplies.

Pulling: Using upper extremities to exert force in order to draw, drag, haul, or tug objects while opening supply boxes and file drawers.

Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position.


Ascending or descending: A short step stool using feet and legs and/or hands and arms to reach patient records on higher shelves.


Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.


Work involves preparation and analysis of data, keyboard entry and extensive reading of pertinent literature.


  1. Adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

  2. Adaptability to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint.

  3. Adaptability to influence people in their opinions, attitudes, or judgments about ideas or things.

  4. Adaptability to make generalizations, evaluations, or decisions based on sensory or judgmental criteria.

  5. Adaptability to make generalizations, evaluations, or decisions based on measurable or verifiable criteria.

  6. Adaptability to deal with people beyond giving and receiving instructions.

  7. Adaptability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations; or situations in which working speed and sustained attention are make-or-break aspects of the job.

  8. Adaptability to accept responsibility for the direction, control, or planning of an activity.

  9. Adaptability to maintain both a high standard of courtesy and cooperation in dealing with coworkers, patients and visits with satisfactory job performance despite the stress of a medical work environment.


Standard office and medical equipment found in assigned area.


Employees in this job classification have been identified as having the likelihood of occupational exposure to blood or other potentially infectious materials, therefore, are included in OSHA Exposure Control Plan with all its specifications for preventing contact with the above materials. Employees in this job classification have also been identified as having the likelihood of exposure to sharps, glass containers and hazardous chemicals.

The above is intended to describe the general content of and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and competencies required of personnel so classified.



Education: Bachelor of Social Work (BSW) degree required.

Licensure/Certification: A current unencumbered SW license to practice in the State of Arkansas is required. Certification in case management (CCM) preferred, public health and/or community health preferred.

Experience: Three years of social work experience in a healthcare setting. Experience working with Medicare and Medicaid populations and related social/economic issues preferred. Experience in patient education preferred.

Skills: Must have strong organizational (time management) skills, strong interpersonal skills

and the ability to handle multiple priorities. Knowledge of and practical use of good business English, spelling, arithmetic, practices and the ability to communicate effectively using written and verbal skills. Proficient in email communications and internet usage along with basic use of Microsoft Excel and Word. Knowledge of information technology to evaluate care effectiveness (care process, outcomes and cost). Basic Life Support (BLS) for the Healthcare Provider certified or obtained by the end of the orientation period (approximately six (6) weeks). Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire. Ability to work autonomously within matrix environment without direct supervision or support.

Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to

a diverse and inclusive workforce. All qualified applicants will be considered for

employment without regard to race, color, religion, sex, sexual orientation, gender

identity, national origin, age, disability, marital status, parental status,

ancestry, veteran status, genetic information, or any other characteristic protected

by law. For more information about your EEO rights as an applicant,

pleaseclick here. (https://tbcdn.talentbrew.com/company/35300/img/v1_0/EEOLawPoster.pdf)

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

CommonSpirit Health™ participates in E-Verify.