Veterans Benefits Administration Veterans Service Representative (FSR) in Location Negotiable After Selection, United States
Summary The Veterans Service Representative (FSR) is responsible for making factual quasi-legal and subjective determinations involved in the administration of all types of beneficiary estates, the protection of their benefit rights, the routine handling of legal matters, and the identification of legal questions. Responsibilities Specific duties include: - Analyzes and makes the final determination of the competency of veterans and other VA beneficiaries and provides the final notification of the determination. Adjudicates award actions for the Fiduciary Program, to include release of retroactive payments, suspended, resumed, terminated and/or recovered when appropriate. - Authorizes, reviews and approves the pending award action for technical accuracy, clarity and thoroughness. Ensures beneficiaries receive all benefits to which entitled, including those pertaining to dependents. Prepares Statements of the Case (SOC) on Fiduciary Program appeals. - Gives final approval of accounts received from VA appointed fiduciaries and develops for discrepancies as needed, prior to approvals. Provides Promulgation Team training when needed. Serves as a VSR and LIE expert and provides technical guidance for actions taken by FSR's. - Communicates with veterans, beneficiaries, Office of Inspector General, other FSR's as required to obtain and clarify information. - Updates EDP systems: VBMS-R, Share, VETSNET Awards, and VBMS-A. - Provides training to members of the Fiduciary Hub, RO employees, service organizations, and stakeholders. - The FSR generates the award for the retroactive payment release, once a fiduciary is established. When the FSR generates the award, it requires the FSR to review the rating action by the Veterans Service Center (VSC) and authorization action by the Pension Management Center (PMC) to determine if all actions are correct when generating the award, prior to releasing any large retroactive payments. - Authorizes, reviews, and approves the pending award action for technical accuracy, clarity, and thoroughness for releasing the retroactive payment. The FSR understands and implements Compensation and Pension programs and procedures to ensure dependency and income adjustments and the retroactive benefits are proper before releasing to the VA beneficiary. - Develop facts and evidence; define legal and factual issues; search through reference material; apply laws, regulations, policies and procedures; and drafts letters, decisions, notices and other documents, to effect any required actions. The FSR insures that estate protection is in place, when appropriate, before releasing large retroactive payments. - The FSR initiates and then takes action to have payments adjusted, suspended, resumed, terminated, or recovered when appropriate in such situations that involve a successor fiduciary appointment, failure of a fiduciary to account, unauthorized expenditures, excessive income, death, hospitalization, incarceration, alleged misuse, or whereabouts unknown. - Understands eligibility criterion for dependency eligibility, to include marriage, school children, helpless child etc. and follows procedures for processing. Reviews records to ensure that all beneficiaries and dependents are accounted for in award actions. - Reviews surety bonds to determine their adequacy and informs the fiduciary when the bonds are found to be deficient or substantially greater than necessary so that the appropriate increase or decrease can be accomplished. - Prepares reports for guardians in those cases in which VA is rendering legal services. Where applicable, prepares necessary court documents, including pleadings and legal opinions. Can be called upon to explain VA's position at court appearances. - Initiates certification of already qualified payees for beneficiaries transferring from one care facility to another through telephone contact with the chief officer of the receiving care facility to ascertain that certain conditions exist and that a properly executed fiduciary agreement is in effect. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level, but depends on the selectee's demonstration of the ability to perform the duties of the higher grade to the satisfaction of the supervisor Work Schedule: Full time, Monday through Friday, 8:00am-4:30pm Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Veterans Service Representative (FSR) / 37530A, 37531A Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required. Requirements Conditions of Employment Qualifications Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Note: To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization that has equipped them with the particular knowledge skills and abilities to successfully perform the duties of the position. GS-10 Specialized Experience: One year of Specialized Experience which is equivalent to the GS-09 level. Specialized experience is defined as experience (1) Applying federal, state, and local laws regarding benefit programs; (2) Conducting interviews to evaluate eligibility for benefits and services; (3) Applying state laws pertaining to conservatorship and estate administration; and/or (4) Knowledge of fiduciary and field examination programs sufficient to protect beneficiary's assets; OR Education substitution of 2½ years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree in degree in Business, Management, Economics, Finance, or another degree with coursework that demonstrates the knowledge, skills, and abilities necessary to do this work of this position. Graduate level courses must demonstrate your education has provided you the knowledge, skills, and abilities necessary to do the work of this position (as described in the How You Will Be Evaluated section of this announcement). OR Applicants may also combine education and experience to qualify at the GS-10 level. Only graduate education in excess of two full years can be used to combine with experience. The combination of experience and education must total at least one year. [To compute your combined total, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 45. Add the two percentages. The total percentage must equal at least 100% to qualify. GS-11 Specialized Experience: One year of Specialized Experience which is equivalent to the GS-10 level. Specialized experience is defined as comprehensive experience: (1) Applying federal, state, and local laws regarding benefit programs; (2) Conducting interviews to evaluate eligibility for benefits and services; (3) Evaluating supporting evidence to determine eligibility leading to entitlement of awarding of benefit; (4) Applying state laws pertaining to conservatorship and estate administration and/or (5) Knowledge of fiduciary and field examination programs sufficient to protect beneficiary's assets OR Education substitution of a Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree in Business, Management, Economics, Finance, or another degree with coursework that demonstrates the knowledge, skills, and abilities necessary to do this work of this position; or an LL.M., if related. Graduate level courses must demonstrate your education has provided you the knowledge, skills, and abilities necessary to do the work of this position (as described in the How You Will Be Evaluated section of this announcement). OR Applicants may also combine education and experience to qualify at the GS-11 level. Only education beyond the first two and a half years hours of graduate study may be used to combine with experience. To compute, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education by 45. Add the two percentages. The total percentage must equal at least 100% to qualify. Education Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Additional Information The Close date was adjust to 5-24-21. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online view the following link for information regarding an Alternate Application.