Philips Order Management Specialist with Dutch in Lodz, Poland
In this role, you have the opportunity to coordinate the entire order delivery process placed by Key Markets through pro-active collaboration with other Supply Chain functions such as Catalogue Management, Finance, Planning, Shipping also Project Management, Sales and others.
Apart from that, you will contribute to changing the team from a traditional order management team to a team that acts as an extension of sales team in the field, assisting them and the customers with part enquiries, providing historic sales data as well as detecting potential leads for the business. Your challenge is to balance the requirements of ensuring a seamless order flow while providing a result-driven and proactive customer experience.
You are responsible for
Managing incoming orders (systems, options and upgrades), overseeing and coordinating the correction and completion of order information
Pro-active communication to internal customers and partners in a clear and customer-centric fashion
Providing support in resolving issues
Recording and processing of customer complaints (damages, refusal of acceptance or shortages)
Preparing and managing credits
Processing of goods procurement and reservations (priority on advertisements and actions)
Clarifying differences including cause analysis in the area of service
Monitoring returns process
Taking part in LEAN improvement projects
You are a part of
Our Global Business Services EMEA Hub in Łódź , where we centralize essential Philips business processes. We offer support to HR, Finance, Procurement, Customer Service, Supply Chain and many other departments. Giving you the opportunity to work across multiple teams and functions, and on challenging and rewarding projects in a dynamic and fast-growing organization. Your future colleagues speak 25+ languages and represent 15+ different nationalities, supporting our operations in 50 countries on a daily basis.
To succeed in this role, you should have the following skills and experience
University degree (at least Bachelor)
Proven track record of managing orders, accounting, customer service or similar
Fluent Dutch (both written and spoken)
IT literacy: Ms Office, SAP or equivalent ERP systems
Excellent communication and problem-solving skills
Ability to work in the fast-paced work environment
In return, we offer you
The unique combination of a critical and challenging role and a creative and empowering office environment. You will be actively encouraged to make improvements, establish best in class service and have a direct impact on the success of Philips on a daily basis.
Annual bonus based on performance achieved
Private medical care with option to extend it to family members
Benefit System cards
Discount for Philips’ products
Relocation package applicable for people moving in from outside of Łódź region
Promotion of a healthy lifestyle in the office (fruits twice / week in the office, gym, massage chairs, various events)
Why should you join Philips?
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 2.5 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.
To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there,you can also learn about our recruitment process, or find answers to some of the frequently asked questions. #LI-EU