Technical Coordinator SR

Requisition ID: 2024-7847

of Openings: 1

Location: US-UT-Logan Category: Information Technology Position Type: Benefited Full-Time Job Classification: Non-Exempt College: Executive Vice President Department: Digital Learning and Innovation Advertised Salary: Minimum $43,150; commensurate with experience, plus excellent benefits

Overview This full-time, non-exempt position is dedicated to installing, maintaining, troubleshooting, and evaluating classroom A/V technology. The position will be housed in the Utah State University Logan Campus Classroom Technology Department. This position will report to the Director of Classroom Technology. Typical Work hours of 8-5 but there may be some additional evenings and weekend hours when needed to meet the position's responsibilities.

Responsibilities Classroom A/V Installation (60%)-Work as part of the classroom team to install new A/V equipment in classrooms and conference rooms. Some equipment will include Crestron devices, projectors, projector screens, large displays, cameras, computers, and audio systems.

Classroom Support and Maintenance (30%) - Maintained and troubleshoot all classroom technology equipment. Assure high-quality customer service and prompt response to USU staff, administrators, faculty members, students, HELP Desk, and the public with classroom technology support. Working with classroom student employees to perform routine preventative maintenance and repair tasks of classroom technologies.

Training (5%) - Provide training on classroom technologies. Technical procedures and troubleshooting classroom equipment to classroom student employees and the HELP Desk employees. Trains faculty on classroom equipment, including Cisco Systems, Crestron devices, Zoom Room technology, audio systems, laptops, and cameras.

Classroom Technology Design and Evaluation (5%) - Using the latest best practices, market research, and USU standards design technology-enhanced classrooms. Evaluate the effectiveness of the classroom technology in the teaching and learning environment. Contributes advanced knowledge as part of the statewide tech team to develop and follow the USU classroom technology standards.

Qualifications Minimum Qualifications:

• Associate degree plus four years of experience; OR a bachelors degree in an IT-related field plus two years of experience; OR an equivalent combination of education plus experience is required.
• Experience in audio/video equipment installation
• Experience in troubleshooting audio/video equipment

• Experience performing classroom installations and maintenance Knowledge, Skills, and Abilities:

• Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision

• Attention to detail and task completion
• Strong, established track record of exceptional customer service, training, and technology support
• Excellent PC and Mac computer skills (data entry, Word, Excel, Outlook, Internet)
• Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and... For full info follow application link.

USU recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the university's academic mission of learning, discovery, and engagement. USU is an Equal Opportunity employer and does not discriminate in any of its programs and activities based on race, color, religion, sex, national origin, age, genetic information, sexual orientation or gender identity/expression, disability, status as a protected veteran, or any other status protected by University policy or local, sta te, or federal law (https://equity.usu.edu/non-discrimination).