Description

Do you love solving problems whose solutions make the world a better place? The Amazon Community Impact team leads philanthropic initiatives focused on education, housing affordability, food security, disaster relief, and support for employees and teams volunteering in our communities. https://www.aboutamazon.co.uk/impact/community/stem-education.

Each year, ACI Education helps millions of students from underserved and historically underrepresented communities build computer science and AI skills, gain career awareness, and access relevant post-secondary education and entry-level roles and thus prepare for careers of the future. We design and market owned virtual career exploration products and manage a delivery partner network of specialized non-profits and ed-techs working on strengthening equity in computer science and AI education.

The European ACI Education team is seeking an experienced Senior Product Manager - based in the UK - to lead our portfolio operations (including our flagship initiative https://www.amazonfutureengineer.co.uk) in priority markets (UK, DE). This role requires a passionate, self-motivated and organized professional to pro-actively manage, optimize and expand: 1.) scalable career orientation products (e.g. Career Tours), 2.) NGO- and 3P-delivery partnerships around computer science education and 3.) our Amazon internal stakeholder network. Additionally, the candidate will support the ACI Education Europe lead with pan-regional budgeting, reporting and marketing operations. The role will review the existing product and partner portfolio (with focus on the UK), streamline to focus on top opportunities, and integrate with pan-EU programs. Building sustainable relationships with other education teams within Amazon, internal and external representation and reporting to local PR, PP, and impact teams are integral parts of this role.

Key job responsibilities

• Own end-to-end development & implementation of education products in priority EU markets (with focus on the UK). This may involve localizing products already launched in other markets.

• Inspect Education products in the EU for scale, feasibility, and impact. Support the team to focus on feasibility products with greatest potential for scale.

• Inspect, optimize and manage existing marketing mechanisms for digital career orientation products.

• Manage existing key-account relationships with non-profit and agency partners across priority markets (with focus on UK) and align with EU priorities.

• Work with in-country partners and the global data tech team to build mechanisms to gather program data (reach KPIs), impact data (ITP, NPS) and customer VoCs and report through business reviews.

• Build and maintain reporting mechanisms (Rhythm of Business) to keep Amazon UK, EU and global stakeholders (country leadership, Social Impact, PP, PR) informed, aligned and engaged.

• Partner with communications and policy on creating visible moments around ACI Education that drive impact and create a clear internal/external narrative of 'what we do'.

• Examine peer ACI markets (US, IN, CA) for common operating model practices to support doing more with the same or less, including operations centralization or outsourcing.

About the team

Amazon Community Impact (ACI) Education harnesses Amazon's scale and innovative spirit to prepare young people for careers of the future through computer science (CS) education. We don't believe everyone needs to be an engineer. We do believe that even a basic exposure to CS can help young people on their educational and career journey. Our Guiding Star: Future generations thrive in the local communities where Amazon has a presence. We support students, teachers and parents with free computer science & STEM education programmes. https://www.aboutamazon.co.uk/impact/community/stem-education

Basic Qualifications

• 5+ years of professional non-internship project-/portfolio-management experience

• Experience building, executing and scaling cross-functional products or marketing campaigns

• Experience using data and metrics to measure partner and program performance and optimize for social impact

• Able to manage a range of activities involving multiple internal stakeholders and external partners

• Track record of delivering large-scale projects and portfolios

• Excellent interpersonal skills to create a network of engaged Amazonians willing to contribute to the program

• Understanding of the non-profit and education sector in Europe (with focus on UK)

Preferred Qualifications

• Product management experience in the education and/or technology sector

• Experience working with multiple internal and external stakeholders at senior levels and across a range of locales to drive alignment

• Excellent communication skills, able to influence peers and leaders

• High attention to detail including precise and effective communication skills

• Proven ability to manage multiple, competing priorities simultaneously

• Experience managing budgets and a portfolio of external delivery partners and marketing agencies

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/content/en/how-we-hire/accommodations.