Established in 1984 as Midwest Air Technologies, Inc. (MAT Holdings, Inc.) is a $2.0 billion multinational company with manufacturing operations, distribution centers, and sourcing offices worldwide. The company’s core businesses include the production, sales, and service of products in the fencing and hardware, automotive, and power equipment sectors. MAT is a family of companies and products offering countless opportunities enabled by our global presence in 12 countries and 14,000 employees.

Do you like working in an environment where you can thrive on things changing and moving quickly, taking customer calls, working with them to resolve issues, answering questions, and providing product information?  Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to always help.  Are you good at developing a rapport with the customer base, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude?  Demonstrate sound decision-making judgment, abiding appropriately by established guidelines and procedures.

Responsibilities

• Work in a positive, team-oriented environment, providing excellent customer care to customers regarding daily transactions, addressing inquiries, and problem resolution.

• Receive customers’ requests, analyze requests, provide the information requested, or ascertain who can best provide the requested information and route the Request to the proper person

• Enter orders, credits, and returns in the SAP software program.

• Handle all incoming and follow-up calls and conduct any additional research as needed

• Work to develop an in-depth understanding of the customer's spoken and unspoken needs

• Identify and resolve the customer’s issues and anticipate future needs by       explaining/suggesting/providing additional information that the customer may need to know  

• Excellent problem solver who can think outside the box

• Maintain and Create Excel spreadsheets

• Cross-train within the department to learn multiple accounts and responsibilities

• Work with sales and purchasing staff

• Analyze transactions, review pricing, correct records, and adjust errors.

• Follow up with warehouses, carriers, and transportation to track and obtain proof of deliveries and shipping status

• Perform daily office responsibilities, working with the Customer Service Manager, to maintain  the efficient operation of the department

• Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility for keeping up to date and request

• Assistance for further development needs.

• Continuously increase knowledge and skills through self-motivation.

   

• Minimum 3+ years of customer service experience

• Excellent Computer experience in Excel and Microsoft Office

• Knowledge of SAP a plus but not required

• Demonstrate outstanding verbal and written communication skills

• Ability to multi-task

• Ability to work independently and within a team

• Detail oriented          

• Well-organized and highly motivated

• Ability to take and follow directions from management         

• Ability to take a project from A-Z with little direction

• Must be willing to submit to a background check, employment verification, drug test, and computer/ skills testing

All your information will be kept confidential according to EEO guidelines.