Client Services Coordinator - QTP

Job ID 10755 Date Posted 06/24/2024 Location Longmont, Colorado Airport Longmont, CO Company QT PETROLEUM ON DEMAND L LC Job Type Full time Job Level Standard

Apply Now (https://hdbt.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/10755/apply/email?utm_medium=jobshare)

Job Description

The Client Services Coordinator is responsible for incoming customer requests by phone and email, prioritizing said requests and assigning work orders to technical team. Additionally, this position is responsible for processing sales orders by coordinating with the clients to ensure all pre-installation criteria are met.

Job Responsibilities

• Answer all incoming calls.

• Determine customer issue and prioritize accordingly.

• Create Work order and assign WO # to customer.

• Handle low-tier tech support calls and supply orders

• Perform follow up calls with customers, refer to tech support as needed.

• File

• Process Sales folders by coordinating with clients, creating work orders and transferring orders to production.

• Follow-up calls with customers after installation

• Customer Satisfaction surveys

• Help Tech Support close work orders.

• Assist technical support department with training customers on SiteMinder®

The pay range for this position is $20.00 to $26.00 / hour with the option to go higher based on experience.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status.

Job Qualifications

• 1-3 years working in a customer service or technical support environment.

• Bachelor’s degree preferred but not required.

Additional Knowledge and Skills:

• Excellent communication skills

• Friendly, affable phone demeanor

• Ability to deal with difficult or angry customers.

• Good verbal and written skills

• Proficiency with MS Office suite

About Us

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance

• Health Savings Account

• Flexible Spending Accounts

• Life Insurance

• Disability Insurance

• 401(k)

• Critical Illness, Hospital Indemnity and Accident Insurance

• Identity Theft and Legal Services

• Paid time off

• Paid Maternity Leave

• Tuition reimbursement

• Training and Development

• Employee Assistance Program (EAP) & Perks