Description

Under the direction of an Application Manager, the Application Analyst will:

• perform troubleshooting, maintenance, and optimization of existing software applications

• design, build, test, and support new applications and modules within their portfolio and/or service line

• achieve in-depth knowledge of the software application and operational workflows, as well as understand the policies, procedures and constraints of the clinical or business operation supported by the application

• work with business owners, vendors, and ISS team members to evaluate and recommend solutions to complex problems and requests

Applications Supported: Tapestry and applications related to supporting Medicare Advantage health plan administration.

This is a flex-hybrid role which will require you to be onsite as required by operational need; there are no reimbursements for travel to "home office" location.

Each employee must complete a FlexWork Agreement with their manager which will outline arrangement parameters and aids both parties in fully understanding expectations. Arrangements are regularly evaluated, and are subject to termination.

Salary offers are determined based on various factors including, but not limited to, qualifications, experience, and equity. The full salary range for this position is $95,900 - $222,100 annually. The budgeted salary or hourly range that the University reasonably expects to pay for this position is approximately between the minimum and midpoint.Qualifications

• Three years of experience in a healthcare related organization.

• Demonstrated skill in system workflow and business process flow analysis and design.

• Bachelor's Degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.

• Must have or acquire certifications required to support the applications. If Analyst does not yet hold needed certifications, they will be required to travel to Wisconsin and attend Epic Certification training sessions. Analyst required to achieve certification within three months of the last class and three exam attempts.

• Demonstrate proficiency with information systems technology, which also includes Microsoft Office Suite, email, intranet, internet, and other systems.

• Broad and/or in-depth knowledge of multiple areas of focus in application specialty areas. Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.

• Ability to research, organize, analyze, and synthesize data to support effective decision making.

• Must be detail oriented and have a knack for probing for information, in order to fully understand the underlying needs that influence how a system should be configured/ organized.

• Ability to manage multiple and competing tasks.

• Ability to work effectively as a team player and work with people of all backgrounds, at all levels.

• Effective leadership skills and strong customer service orientation.

• Superior organizational skills.

• Strong written and verbal communications skills, with the ability to convey technical information to all levels of application users in a specific, clear, and concise manner.

• Ability to remain calm in difficult and stressful situations. Must be able to recognize problems, evaluate, and refer to the appropriate channels for action.

• Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with business owners, team members, and management.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.