Seen as the leader of the concierge team. Acts as a leader by maintaining professionalism at all times, supervises the day-to-day functions of the team ensuring that tasks are completed. Acts as the direct liaison between GM, Membership team and Concierge team. 

• Distributes and monitors the execution of tasks given by management

• Provides new hire and ongoing training for the concierge team

• Seeks out new tasks for the concierge team to work on during slower hours

• Manages inventory levels for supplies and equipment 

• Monitors usage of cell phones, personal work, and personal conversations. 

• Alerts leadership of any issues that need to be addressed.

• Staffing 

• Sits in on interviews with new team member candidates

• Schedule

• Creates Concierge team schedule 

• Monitors breaks, tardiness, overtime, excessive lunches, uniform issues

• Checks in with team members as they arrive to make sure they are informed for the day

• Attend BEO Meetings

• Provides team with needed information from BEO meetings

• Attend Marketing Meeting 

• Provides team with needed information from marketing meetings

• Attend Membership Meeting 

• Provides team with needed information from marketing meetings

• Monitors incoming and outgoing emails

• Handles customer service escalations from concierge team

Powered by JazzHR