Job Description

The Client Services Manager serves as the primary interface between PB Rev Cycle and clients. This role involves coordinating communications and services to maximize efficiencies in the Revenue Cycle process.

Responsibilities:

1.) Client Relationship Management:

-Manage client relationships across all Revenue Cycle areas.

-Act as the main point of contact for front-end revenue cycle issues, streamlining business operations.

2.) Onboarding Coordination:

-Facilitate onboarding activities for new providers:

-Understand services to be provided.

-Set up charge documents, EMR, and Practice Management systems.

-Document workflows for charge capture.

-Establish time-of-service collection processes.

-Align with client expectations.

3.) Daily Operations Oversight:

-Assign specific work tasks to employees.

-Review employee activities for accuracy and effectiveness.

-Adjust staff workload as needed.

4.) Collaboration and Training:

-Work closely with coding/compliance departments to ensure proper provider training and feedback.

-Partner with operational management and PBS departments for successful charge entry and accounts receivable resolution.

5.) Reporting and Special Projects:

-Provide accounting and performance reporting/support to clients.

-Participate in special projects alongside the AR Manager and PBS management team.

-Attend monthly management meetings to enhance service functions.

6.) Communication and Coding Support:

-Maintain regular communication with the Coding Department to monitor APCs and resolve coding issues.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

-5+ years revenue cycle management within professional billing/collections

-Excellent presentation and writing skills and comfortable speaking with Physicians and Executive Leadership

-Advanced skills in analysis, understanding KPI's, and MS Office suite. -Bachelor's degree is preferred.

-Epic Resolute experience preferred null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.