Account Operations Associate - Louisville, KY

General Information

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City

Louisville

State/Province

Kentucky

Country

United States

Department

Service Delivery

Date

Wednesday, September 18, 2024

Working time

Full-time

Ref#

20034007

Job Level

Individual Contributor

Job Type

Experienced

Job Field

Service Delivery

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

31,740

Annual Base Salary Maximum

63,480

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)

Primary Responsibilities:

• Manage workflow, ensuring the incoming data is processed and entered into the production tracking system properly.

• Maintain excellent customer and supplier relationships by keeping in constant contact with the customers to ensure SLAs and production targets.

• Manage project workflow details in coordination with the client.

• Coordinate project activities with delivery vendors and end-users.

• Write and maintain documentation of processes to help the everyday production.

• Assist Service Delivery Manager and customers in gaining new business and contracts.

• Identify development opportunities and assist in the identification of potential areas for process improvement.

• Perform monthly stock-take duties and maintain accurate asset logs using appropriate recording methods.

• Report production numbers to the Service Delivery Manager in support of billing.

General:

• Has developed expertise in Project Management, Logistics, and a variety of work processes through job-related training.

• Generates new and innovative solutions to complex problems and proposes improvements to processes.

• Analyzes complex technical problems and delivers solutions where precedent may not exist.

• Works autonomously within established procedures and practices

• Ability to manage and prioritize workloads to meet contractual timeliness requirements.

• Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities.

• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.

• This is a full-time dedicated resource.

Responsibilities include:

• Work closely with the customer and will have regular meetings with our customer’s Information Technology (IT) leadership, Supplier Support Team, and Account Manager to control and manage the fleet of printers for the customer.

• Monitor and support by using the tools and processes to ensure timely supply (toner) delivery, accurate service response, and other support provisions.

• Collaborate with Clients on a continual basis to review fleet inventory and MACD (Move/Add/Change/Delete) requirements and activities.

• Provide recommendations for improvement based on advanced technology tools for delivery and transparency of services in real-time.

• Monitors all facets of the equipment fleet program to ensure that Supplier’s performance standards are maintained.

• Acts as a supporting interface to all Client locations for the management of fleet activity.

• Coordinates and tracks equipment moves, removals, and installations.

• Manages the collection of periodic meter readings, including review and validation.

• Proactively manages proper configuration including set up of consistent workflow scanning settings for all locations. For example, Dynamic Host Configuration Protocol (DHCP) and Media Access Control (MAC) Address.

• Proactively manages firmware version prior to installation of new and swapped multi-functional devices to ensure ease of implementation.

• Maintains / updates the Supplier Fleet Management databases and generates/distributes appropriate periodic reports.

• Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting, and other support as required.

Desired Qualifications:

• Strong Project Management Experience and Discipline.

• Prior experience managing equipment fleet implementations.

• Logistics Management.

• Experience with printers and multifunctional devices on Local Area Networks.

#LI-CL1

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.