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Job Summary

As delegated by the Project Manager, responsibilities include scheduling, coordination, and quality control to insure fulfillment of contractual obligations. APM is in charge of the Veterans Administration Medical Center, Louisville, KY location. Activities include management of employees, materials, supplies, and records.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Oversee all assigned operations including supervision of employees, meeting of contractual obligations and other items as assigned by the Project Manager.

• Plan, coordinate, train, motivate, monitor, and evaluate performance on employees.

• Coordinate with contract personnel to provide monthly KPI and QC reports as noted in the project contract.

• Interface with customers on a regular basis to solve problems. This may include meeting with the appropriate staff to resolve issues and make recommendations. Work directly with customers in receiving job materials, coordinating job requirements, or meeting work completion schedules.

• Assist in training staff in the design and implementation of goals and objectives of the contract, IEE’s, vocational and behavior plans, documentation and in other areas as assigned.

  Additional Responsibilities

• Write employee counseling reports as needed.

• Coordinate with project manager, HR staff, and Rehabilitation staff to solve behavior/attendance issues.

• Participate in Interdisciplinary Team process and other meetings pertaining to employee goals and objectives.

• Provide input as needed. Interpret a variety of instructions furnished in written, oral diagram or schedule form.

• Submit employee timecards accurately, and in a timely manner for the operation of the department and contract requirement.

• Notify appropriate personnel when materials or maintenance on machines is needed.

• Participate in all other training required by funding source(s) and/or the corporation.

• Assist PM to facilitate coverage for critical shifts in the event of absences or leave request and if unable to find suitable coverage, may be required to cover necessary shifts.

• Complete monthly safety inspections and assist PM with Quarterly drills as required.

• Perform other related duties as assigned.

  Qualifications: Education, Experience and Certification(s)

• High school diploma or General Educational Development (GED) required.

• 1-3 years’ experience in call center operations required; 1 year in a supervisory capacity required.

  Knowledge, Skills and Abilities

• A well organized, detail oriented, and self-directed individual who is a team player.

• An intelligent and articulate individual who can relate to people at all levels of the organization.

• Strong problem-solving skills.

• Good writing ability with proficiency in verbal communication skills.

• Excellent customer service and phone skills.

• Experience with Microsoft Word, Excel, and Outlook required. Ability to learn new computer programs as required by contract .

  Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death and Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

  ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 29,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

To learn more, you may click on the following video link:

https://www.youtube.com/watch?v=hLeXVPuKm1Y&t=48s

What we do