Job Information
TEKsystems AV Technician in Madison, Wisconsin
Description:
TEKsystems is partnering with a local client in search of an individual who will be working through issues within their conference rooms. This person will primarily be troubleshooting connectivity issues with Zoom and Teams. The tickets will come through ServiceNow, and you will often be asked to go to the conference room in question to work directly with the end users.
Job Duties:
Respond to specific room alerts and outages from Microsoft Teams and Zoom admin systems. This includes contacting technicians in other locations to make sure outages are being addressed.
Traige the “AFI – INF MediaTech” assignment group in Service Now for tickets related to conference room issues. Self-assign those related to conference room or reroute to other SNOW assignment groups at other office locations.
Test out large conference rooms that have meetings planned in them for that day or the next day.
Sweep all remaining conference rooms to find outages that did not alert in TAC, Pro Portal or Zoom Admin.
Provide meeting support for large events wherever possible.
When not working active issues, refer to tasks in Planner tool for additional work assignments.
Update firmware and software based on guidance from CCT leads.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.